Ebony Templeton

• Reduced order processing time with streamlined material handling procedures.
• Maintained a safe work environment by following proper safety protocols.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Adhered to strict quality control measures, auditing/inspecting outbound shipments for accuracy and condition.
• Planned shipping order items to be moved, gathered, or distributed via WMS tool.
• Verified quantity and description of materials received by checking merchandise via audit tool.

• Monitor, manage, enter and promptly resolve Electronic Data Interchange information (EDI) related issues
• Review order details to ensure consistent accuracy
• Review disruptions within SAP and execute solutions for efficient EDI flow
• Review and update price discrepancies
• Launch new product introduction (NPI)
• Process and update current orders under appropriate SAP transaction codes.

• Resolve customer inquiries for parts or order status using case management tool and SAP
• Work internally with cross functional partners to communicate accurate info on orders
• Timely communication on dealer cases (case management tool)
• Assisting the dealer network and PDC with all order issues
• Ensure timely processing of order expectations and investigations
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

• Reviewed and processed contracts and purchase orders via CRM system
• Coordinate and collaborate with Sales Team for complex situations
• Monthly/ Quarterly reports
• Worked with insurance team to process COI's.

• (Contact center) - Assisted Medicaid members by determining their mobility needs in order to safely transport them to their medical appointments most efficient cost-effective way.

• Updated landed cost into new software system for shipping and receiving

Light collections on past due accounts, invoicing, disputes and recording deposits, along with ordering supplies for office and warehouse.

• Account Management utilizing SAP, Invoicing, Order Entry
• Assisted with error/ consumer reports by addressing debits/ credits for clients shipping errors utilizing SAP and Outlook.

• Account management for newly enrolled and current health care members
• (Contact center) Explained health coverage benefits and located providers
• At Pioneer Recycling monitored and recorded weight scales of import and export cargo.

• (Contact center ) -Account management, Technical Support, Order Entry, Sales
• Completed accurate order entry and data verification.

• (Contact center) Enrolled customers into their individual or group health care plans and provided coverage information.

• (Contact center ) Enrolled customers into their individual or group health care plans while providing coverage information.