Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Ebony Thomas

Front Desk Concierge
Las Vegas,NV

Summary

With a proven track record at First Services Residential, I excel in enhancing customer experiences and streamlining administrative processes. Skilled in mail coordination and demonstrating exceptional communication abilities, I've significantly contributed to operational efficiency and customer satisfaction. My adeptness in both departmental support and fostering positive relations showcases a dynamic blend of hard and soft skills.

Overview

19
19
years of professional experience

Work History

Front Desk Receptionist

First Services Residential
Las Vegas, NV
02.2024 - Current
  • Responded to customer inquiries via phone, email, and in person.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Assisted with travel arrangements for staff and management.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support including photocopying, faxing, and filing.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained a clean and organized reception area to uphold company image.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Compiled and prepared reports and documents as requested.
  • Scheduled space or equipment for special programs, meetings and conferences.

Medical Biller and Coder

Aspirion Health Resources
Las Vegas, NV
01.2023 - 10.2024
  • Entered coded data into electronic health record (EHR) systems.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Expertly assigned charges and payments for medical procedures.
  • Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
  • Performed routine quality assurance audits to promote data integrity.
  • Reviewed patient records and assigned accurate codes for diagnoses and procedures.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Filed and submitted insurance claims.
  • Resolved denied claims by researching payer requirements and preparing appeals.
  • Identified trends in denials and worked collaboratively with clinic staff to reduce denials.
  • Submitted claims to insurance companies electronically or by mail.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assessed medical codes on patient records for accuracy.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.

Front Desk Receptionist

First Services Residential
Las Vegas , Nevada
10.2021 - 10.2023
  • Responded to customer inquiries via phone, email, and in person.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted with travel arrangements for staff and management.
  • Assisted with scheduling appointments for clients and visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Provided administrative support including photocopying, faxing, and filing.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Customer Service Cashier

Walmart
Las Vegas, Nevada
11.2017 - 09.2021
  • Maintained work area and kept cash drawer organized.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Welcomed customers, offering assistance to help find store items.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers promptly and responded to questions.
  • Processed credit card transactions accurately and efficiently.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and provided friendly customer service.

Food and Beverage Attendant

Huntington Memorial Hospital
Pasadena, CA
10.2010 - 10.2015
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Assisted in menu planning and pricing based on customer feedback and sales trends.
  • Greeted and seated customers in a timely and friendly manner.
  • Operated kitchen equipment safely, including coffee machines and dishwashers.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Prepared and served drinks and food items according to company standards.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Inspected dishes for cleanliness before serving them to customers.
  • Stocked service stations with ice, napkins and straws.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Provided exceptional service that reflected restaurant standards and core values.

Medical Records Clerk

Huntington Memorial Hospital
Pasadena, CA
10.2005 - 02.2009
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Resolved any discrepancies found in the review process.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted patients with requests for their medical records, guiding them through the process.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Retrieved medical records upon request from healthcare professionals.
  • Kept department clean, organized and professional.
  • Scanned and validated medical records for upload.
  • Observed confidentiality and safeguarded all patient-related information.
  • Pulled patient charts for upcoming appointments.
  • Located and retrieved files, assisting public with general information.

Education

Certification - Medical Billing And Coding

Nevada Career College
Las Vegas, NV
10-2022

Certification - Medical Assistance

Pasadena City College
Pasadena, CA
08-2006

High School Diploma -

Pasadena High School
Pasadena, CA
05-2005

Skills

  • Mail coordination
  • Spreadsheet tracking
  • Mail distribution
  • Appointment confirmation
  • Departmental support
  • Correspondence drafting

Reference

  • Upon Request

Timeline

Front Desk Receptionist

First Services Residential
02.2024 - Current

Medical Biller and Coder

Aspirion Health Resources
01.2023 - 10.2024

Front Desk Receptionist

First Services Residential
10.2021 - 10.2023

Customer Service Cashier

Walmart
11.2017 - 09.2021

Food and Beverage Attendant

Huntington Memorial Hospital
10.2010 - 10.2015

Medical Records Clerk

Huntington Memorial Hospital
10.2005 - 02.2009

Certification - Medical Billing And Coding

Nevada Career College

Certification - Medical Assistance

Pasadena City College

High School Diploma -

Pasadena High School

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Ebony Thomas Front Desk Concierge