Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EBONY THOMAS

Louisville,KY

Summary

Highly motivated and detail-oriented professional with extensive experience in subrogation recovery, legal support, risk analysis, supply chain coordination, and provider operations. Skilled in managing high-volume tasks, analyzing complex legal and financial data, and driving process improvements to achieve business outcomes. Adept at adapting to evolving regulations, maintaining compliance, and fostering strong relationships with stakeholders. Proficient in a range of tools and technologies, including MS Office Suite, QuickBooks, LexisNexis, and medical coding software. Recognized for exceptional organizational, analytical, and communication skills with a proven ability to deliver results in fast-paced and collaborative environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

AR Commercial Follow Up Specialist

UofL Health
03.2023 - 03.2025
  • Monitor commercial and specialty payer accounts receivable inventory to ensure timely follow up and claims resolution.
  • Adhere to quality and productivity standards assigned by management.
  • Submit account for appeal on accounts where retroactive coverage has been obtained.
  • Identify payers being submitted on paper rather than electronically and communicate the opportunities to leadership.
  • Follow up on unpaid commercial and third-party payer claims in a timely manner.
  • High dollar accounts will have consistent follow-up until the account has been resolved.
  • Responsible for reviewing and understanding explanation of benefits/remittance advice.
  • Ensure statements are generated for the patient responsibility amounts.
  • Utilize insurance websites to view and resolve claims.
  • Supported account managers in identifying opportunities for upselling or cross-selling services during follow-up conversations with clients.

Subrogation Recovery Analyst

Rawlings Group
01.2018 - 03.2023
  • Handled over 50 inbound and outbound calls per shift with 100% accuracy, supporting a dedicated customer base of more than 600 clients.
  • Processed client billing and subrogation reimbursement files with a focus on efficient recovery outcomes.
  • Investigated and analyzed facts and legal issues through interactions with healthcare plan members, insurance adjusters, attorneys, and their teams.
  • Utilized strong organizational, analytical, and time management skills to optimize daily workflow and maximize client recoveries.
  • Adapted workflows to align with changes in statutes, court decisions, and policy contract updates, ensuring compliance and effectiveness.

Office Assistant/HR Recruiter III

Belflex Staffing
04.2019 - 03.2020
  • Managed daily office operations, including opening and closing the office.
  • Ordered and maintained office supplies to support efficient workplace functionality.
  • Coordinated staff meetings, ensuring effective communication and scheduling.
  • Scheduled office cleaning services to maintain a professional and organized environment.
  • Conducted phone and in-person screenings to evaluate candidates for client placement opportunities.
  • Interviewed candidates, managed assignments, and addressed vacancies to ensure seamless placement processes.
  • Advertised, posted, and filled open positions while closing completed roles.
  • Oversaw onboarding processes, including completing paperwork for clients and candidates, payroll setup, and benefit implementation.
  • Administered drug screenings to comply with company and client requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.

HR Generalist/Recruiter II

Belflex Staffing
11.2017 - 01.2018
  • Screened candidates through phone and in-person interviews to evaluate qualifications and suitability for client placement.
  • Interviewed candidates for potential assignments, managed vacancies and coordinated client placements. Facilitated criminal background check process for new hires.
  • Advertised and posted open positions, efficiently filled roles, and closed completed assignments.
  • Completed onboarding processes, including paperwork for clients and candidates, payroll setup, and benefit implementation.
  • Administered drug screening procedures to ensure compliance with company policies and client requirements.

Relationship Manager Consultant/Memo Writer

NTT Data
08.2016 - 01.2018
  • Conducted consulting research and authored risk summaries for a leading U.S. Bank, specializing in AML regulations, customer due diligence, the Bank Secrecy Act, and the U.S. Patriot Act.
  • Reviewed and analyzed financial and legal documentation, including complex ownership structures, such as publicly traded companies, trusts, and foreign governments.
  • Prepared detailed summaries to support the Office of the Controller in assessing currency compliance, verifying identity, and evaluating high-risk accounts and individuals to flag concerns, and develop mitigation plans.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.

Legal Secretary/Intake Specialist

Sullivan Law Office
07.2014 - 08.2016
  • Managed high-volume phone activity, screening for appointments, client file creation, documentation, A/R, A/P, travel arrangements, payroll processing, and office management. Scheduled and made appointments for 5 attorneys.
  • Scheduled ODAR, checked hearing availability, processed the client's payments, and enforced collections.
  • Liaised between STD/LTD disability companies and clients, created status and withdrawal letters, screened clients for eligibility, filed initial claims, and appeals. Organized files for court proceedings.

Supply Chain Coordinator/Supervisor

Gilt Groupe
01.2011 - 04.2014
  • Submitted orders for approval, tracked the process, and escalated issues while collaborating across teams to achieve business goals.
  • Distributed initial purchase orders to vendors, and confirmed receipt.
  • Ensured compliance with business procedures, enforced guidelines, and implemented updates requested by buyers.
  • Monitored purchase order receipts to ensure timely shipments and adherence to deadlines.
  • Supervised 32 staff members tasked with handling materials management, planning, purchasing, and customer service duties.

Collections Specialist / Team Leader

Morgan and Pottinger PSC
09.2008 - 01.2011
  • Helped defendants settle accounts out of court by arranging payment plans and submitting required legal documents to prevent further legal proceedings.
  • Reviewed case files and judgments for accuracy while providing clients with guidance on next steps.
  • Supported the supervisor by managing escalated calls, assisting team members, and ensuring daily workflow was completed efficiently and on time.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.

Provider Network Operation Specialist

Humana Inc.
04.2005 - 09.2009
  • Entered provider demographic and eligibility information into the master database and loaded temporary payment contracts to ensure accurate payments.
  • Served as a liaison to providers, facilitating effective communication and support. Analyzed data trends to identify opportunities for improvement in operational performance metrics.
  • Oversaw collections activities to secure payments or reimbursement of funds during the claims process.
  • Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.

Education

BS - Organization Leadership And Human Resources Certificate

University of Louisville
Louisville, KY
05.2025

Bachelor of Business Administration - Healthcare Administration

University of Phoenix
AZ
12.2019

Customer Service & Career Training Program -

Digital Works
KY
09.2018

Associate of Arts - Business Management

University of Phoenix
AZ
12.2017

Skills

  • MS Office (Word, Excel, PowerPoint, Outlook, Access)
  • Adobe PageMaker
  • Lexis Nexis
  • Collections
  • Accounts Receivable
  • Accounts Payable
  • Quickbooks
  • Medical Coding
  • Data Entry
  • Meeting Planning
  • Human Resources
  • Recruiting
  • Adapts quickly to new technology

Certification

Human Resources Leadership Certification

University of Louisville 05/2025

Timeline

AR Commercial Follow Up Specialist

UofL Health
03.2023 - 03.2025

Office Assistant/HR Recruiter III

Belflex Staffing
04.2019 - 03.2020

Subrogation Recovery Analyst

Rawlings Group
01.2018 - 03.2023

HR Generalist/Recruiter II

Belflex Staffing
11.2017 - 01.2018

Relationship Manager Consultant/Memo Writer

NTT Data
08.2016 - 01.2018

Legal Secretary/Intake Specialist

Sullivan Law Office
07.2014 - 08.2016

Supply Chain Coordinator/Supervisor

Gilt Groupe
01.2011 - 04.2014

Collections Specialist / Team Leader

Morgan and Pottinger PSC
09.2008 - 01.2011

Provider Network Operation Specialist

Humana Inc.
04.2005 - 09.2009

BS - Organization Leadership And Human Resources Certificate

University of Louisville

Bachelor of Business Administration - Healthcare Administration

University of Phoenix

Customer Service & Career Training Program -

Digital Works

Associate of Arts - Business Management

University of Phoenix

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