EBONY THOMAS
Alexandria
Summary
Dynamic and results-oriented professional with extensive experience in behavioral health and patient care, notably at Recovery Unplugged. Excelled in case management, client relationship development, and crisis intervention, achieving significant client progress. Skilled in medical terminology and database maintenance, adept at fostering stability and support through innovative care strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavior Technician
Victoria Transcultural Clinical Center
09.2025 - 03.2026
- Implemented behavior support strategies based on data-driven assessments for optimal client outcomes and progress.
- Trained clients in utilizing community resources for improved access to vital services and support systems.
- Monitored client progress meticulously, documenting all interactions to inform treatment adjustments as necessary.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Developed individualized service plans that addressed specific needs and goals of each client effectively.
- Delivered direct behavioral interventions to clients, fostering skill development and positive behavioral changes.
- Fostered collaborative relationships with families to enhance client engagement in treatment plans and goals.
- Coordinated daily living support services tailored to individual client requirements.
Clinical Tech
Inova Hospital
03.2021 - 10.2025
- Operate medical equipment to collect samples and perform simple diagnostic tests for patients
- Maintain the functionality, cleanliness, and hygiene of this equipment
- Label and store collected specimens effectively
- Communicate findings to doctors, nurses, and other medical personnel
- Follow all procedures and protocols to ensure our office operates as efficiently and effectively as possible
- Prepare operating rooms for patients and doctors
- Writing schedules.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
- Answered incoming calls promptly and professionally, routing messages as needed.
- Greeted visitors warmly upon arrival at the office; provided friendly customer service.
- Performed data entry and generated reports.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Scanned documents into electronic format for storage in databases or other applications.
Resident Service Specialist
New Hope Housing
12.2024 - 03.2025
- Utilized organizational skills to manage multiple tasks simultaneously while meeting tight deadlines.
- Participated actively in meetings with landlords or other stakeholders regarding property matters.
- Provided exceptional maintenance services for residential units, ensuring compliance with applicable laws and regulations.
- Monitored security systems to ensure all entrances were properly locked at night.
- Developed strong customer service skills by responding to tenant inquiries and resolving complaints in a timely manner.
- Kept patient information confidential and respected patients’ rights to privacy in compliance with HIPAA guidelines.
Behavior Technician/Group Facilitator/Case Manger
Recovery Unplugged
12.2023 - 12.2024
- Helped clients acquire and maintain skills and meet identified goals through habilitation, training, instruction and direct assistance
- Drove skill acquisition and behavior reduction procedures by following established treatment and behavior support plans
- Fostered client stability and support by establishing and maintaining supportive and therapeutic relationships with clients and families
- Developed appropriate behaviors over time by utilizing positive reinforcement and antecedent modification.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process.
Personal In-Home Caregiver
Public Partnership
08.2018 - 10.2023
- Transport clients to daily medical, pharmacy and shopping appointments
- Participate in case reviews to evaluate client’s needs and plan for services
- Provide clients with communication assistance with service & health providers
- Perform a variety of household duties, supply ordering and medicine management.
Customer Service Manager
Wal-Mart Super Center
04.2010 - 12.2013
- Directed and supervised employees in sales, inventory-taking, & reconciling cash receipts
- Supported all customer support responsibilities, both client-facing and staff training
- Resolved customer issues or determined exculpation
- Monitored sales activities for satisfactory and quality services.
Education
General Studies
Baltimore Community College
High School Diploma - undefined
TC Williams High School
Substance Abuse Rehabilitation Counselor
Northern Virginia Community College
Skills
- Behavior documentation
- Client communication
- Client Relationship Development
- Medical Terminology
- Organization and multitasking
- Relationship building
- Crisis management
- Behavioral disorders
- Database maintenance
- Clinical Documentation
- Case management
- Goal setting
- Health and safety awareness
- Behavioral support
- Problem resolution
- Verify data
- Patient Care
- Case documentation
- Crisis intervention
- Patient transport
Certification
- CNA & CPR Certificate, Red Cross, Alexandria, VA, 2017
- Medication Management, VCU, Richmond, VA, 2024
- Substance Abuse Rehabilitation Counselor, Annandale VA 2024
- Assisted Living Manger, Greenbelt MD 20770
Timeline
Behavior Technician
Victoria Transcultural Clinical Center
09.2025 - 03.2026
Resident Service Specialist
New Hope Housing
12.2024 - 03.2025
Behavior Technician/Group Facilitator/Case Manger
Recovery Unplugged
12.2023 - 12.2024
Clinical Tech
Inova Hospital
03.2021 - 10.2025
Personal In-Home Caregiver
Public Partnership
08.2018 - 10.2023
Customer Service Manager
Wal-Mart Super Center
04.2010 - 12.2013
General Studies
Baltimore Community College
High School Diploma - undefined
TC Williams High School
Substance Abuse Rehabilitation Counselor
Northern Virginia Community College