Ebony Thompson
Philadelphia,PA
Summary
Proven in enhancing guest experiences at Hampton Inn & Suites By Hilton, I excel in customer service and problem-solving, significantly increasing customer loyalty. Expert in hospitality services and guest relations, I adeptly manage time and payments, ensuring seamless operations and positive feedback across roles. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
12
12
years of professional experience
Work History
Front Desk Agent /Housekeeping Inspector
Hampton Inn & Suites By Hilton
01.2020 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Direct Support Professional
Kinder Hearts Home Health
03.2022 - 09.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional
Help At Home
03.2018 - 10.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
House Cleaner
Tiny Host
07.2019 - 04.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Desk Agent /Housekeeping Room Attendant
Hampton Inn By Hilton
12.2017 - 07.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Commercial Cleaner /Shift Supervisor
ABM Industries
01.2012 - 11.2016
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Education
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA06.2005
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Guest accommodations
Timeline
Direct Support Professional
Kinder Hearts Home Health
03.2022 - 09.2023
Front Desk Agent /Housekeeping Inspector
Hampton Inn & Suites By Hilton
01.2020 - Current
House Cleaner
Tiny Host
07.2019 - 04.2021
Direct Support Professional
Help At Home
03.2018 - 10.2022
Front Desk Agent /Housekeeping Room Attendant
Hampton Inn By Hilton
12.2017 - 07.2019
Commercial Cleaner /Shift Supervisor
ABM Industries
01.2012 - 11.2016
High School Diploma -
Benjamin Franklin High School
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