Ebony Thompson
Dallas,TX
Summary
Accomplished Property Claims Adjuster with a proven track record at Pilot Catastrophe Services, excelling in claims investigation and policy interpretation. Demonstrated expertise in staff management and critical thinking, successfully analyzing over 100 claims weekly. Skilled in fostering customer relationships and resolving complex issues, significantly minimizing financial losses through strategic decision-making and problem-solving. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Property Claims Adjuster
Pilot Catastrophe Services
12.2019 - 08.2024
- Contracted with State Farm
- Interacted with witnesses and claimants.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Prepared reports of findings of investigations.
- Exercised proper judgment and decision making to analyze over Number claims per week.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Analyzed information gathered by investigation and reported findings and recommendations.
Assistant Manager
Real Hair Beauty Bar LLC
05.2016 - 10.2021
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Over saw daily cash reconciliations ,ensuring accurate financial reporting and minimizing discrepancies.
- Managed high call volumes while providing exceptional custome rsupport and maintaining professional composure.
- Built strong customer relationships with empathetic communication and active listening skills.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation
CALL CENTER AGENT
GDCC West
03.2011 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Education
A. Maceo Smith High School
Dallas, TXSkills
- Policy Interpretation
- Tech-Savvy
- Claims Investigation
- Insurance policy knowledge
- Logical
- Excellent people skills
- Claims Processing
- File and Record Management
- Critical Thinking
- Decision-Making
- Active Listening
- Problem-Solving
- Database Management
- Claims adjustment
- Professionalism
- Staff Management
License
Insurance Claim Adjuster
Timeline
Property Claims Adjuster
Pilot Catastrophe Services
12.2019 - 08.2024
Assistant Manager
Real Hair Beauty Bar LLC
05.2016 - 10.2021
CALL CENTER AGENT
GDCC West
03.2011 - 04.2017
A. Maceo Smith High School
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