Ebony Thompson
Rockford,IL
Summary
Versatile Tax Preparer and Security Professional with extensive experience in tax compliance and operational safety. Proven success in cultivating client relationships, resulting in a 20% increase in repeat business due to exceptional service delivery. Combines analytical skills with strong interpersonal abilities to ensure both financial accuracy and security. Aiming to leverage this diverse skill set to drive performance in a challenging new role.
Overview
4
4
years of professional experience
Work History
Driver
ELITE AMBULANCE
Rockford, IL
06.2023 - 02.2024
- Facilitated guest satisfaction through friendly and professional engagement.
- Maintained accurate logs of vehicle inspections and repair status.
- Adapted to changing routes or schedules as required by the employer.
- Orchestrated customer support programs to maintain top-tier service standards.
Caregiver
Abcor Home Health, Inc.
Rockford, IL
06.2021 - 10.2023
- Fostered supportive environment for elderly clients by providing daily personal care and companionship.
- Handled daily tasks including preparing meals, providing medication reminders, and maintaining cleanliness.
- Oversaw scheduling of client appointments and transportation services.
SECURITY GUARD
Kates Detective & Security Agency
Dekalb, IL
08.2021 - 02.2022
- Pinpointed potential threats and advised on remedial steps.
- Documented required shift logs and reports, emphasizing routine tasks, unusual situations, and significant occurrences.
- Performed regular security inspections across designated zones.
Package Sorter
Amazon DSP
Beloit, WI
06.2020 - 12.2020
- Used package shape and final destination to ensure accurate bin sorting.
- Tracked order movement within the storage area.
- Allocated packages to designated sections for next steps.
Tax Preparer
Jackson Hewitt
Rockford, IL
11.2019 - 04.2020
- Delivered customer service in tax-related matters.
- Filed revised tax returns to claim additional deductions and credits.
- Conducted meticulous reviews of corporate, individual, partnership, and trust tax returns.
Education
GED - EDUCATION
Portland Community College
Skills
- Client Support
- Patient Transport Driver
- Collaborative Problem Solving
- Daily Living Assistance
- Emotional Support
- Healthy Meal Preparation
- Medication Management
- Residential Cleaning
- Client Relationship Management
- User Access Management
- Real-Time Surveillance Analysis
- Operational Security
- Inventory Control
- Organizational Sorting
- Organized Packing Techniques
- Time Management
- Claims Management
- Discrepancy Analysis
- Effective Communication
- Tax Compliance Expertise
- Financial Report Review
- Accurate Data Entry
- Patient Care
- In-Home Support
- Distribution Center Management
- Commercial Bus Operation
Languages
English, Intermediate
Affiliations
- cleaning
- driving
References
References available upon request.
Timeline
Driver
ELITE AMBULANCE
06.2023 - 02.2024
SECURITY GUARD
Kates Detective & Security Agency
08.2021 - 02.2022
Caregiver
Abcor Home Health, Inc.
06.2021 - 10.2023
Package Sorter
Amazon DSP
06.2020 - 12.2020
Tax Preparer
Jackson Hewitt
11.2019 - 04.2020
GED - EDUCATION
Portland Community College