Ebony Thompson
Burnsville,MN
Summary
Experienced healthcare professional with a diverse range of skills and qualifications seeking a position in the healthcare field. Strong background in healthcare and a passion for making a positive impact on patient care. Committed to delivering exceptional service and ensuring the well-being of individuals. Eager to contribute expertise to a dynamic team and leverage abilities to contribute to the success of an organization focused on improving healthcare outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant/Certified Phlebotomist
Children's Minnesota
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- I provide professional family-centered care to infants, children, and adolescent's as delegated by a provider or RN which may include the following duties: Escort patients to exam room and appropriately document information.
- Prepare and administer medications and injections as directed by clinician.
- Perform laboratory specimen collection and processing to ensure the accurate and appropriate performance of patient testing while maintaining patient dignity, comfort and confidentiality.
- Maintain knowledge of, and comply with, all relevant laws, regulations and policies, procedures and standards among other duties.
Phlebotomy Instructor
Phlebotomy Training Specialists | Phlebotomy Certification
11.2019 - Current
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Devised plans to support personal growth and improvement for sustained success both within and after program.
- Fostered strong relationships with local medical facilities, securing valuable externship opportunities for students to gain hands-on experience in real-world settings.
- Upheld the highest level of professional and ethical conduct.
- proctored National Phlebotomy Certification exam.
- Enhanced student comprehension by incorporating hands-on activities and real-world examples in phlebotomy lessons.
- Established a positive learning environment that fostered collaboration, critical thinking, and effective communication among diverse groups of students.
Program Manager
Hammer Residence
08.2015 - 09.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Support individuals who lived with intellectual and developmental disabilities to live life to the fullest.
- Managed a staff team of Direct Support professionals ans Assistant program managers to effectively care for the people you support.
- Administrative duties included scheduling , payroll, and 245D documentation.
- Developing programming to support person- centered practices and encouraging the independence of the people we support.
- Manage and coordinate direct care staff schedules performance reviews, Dismissals, Transfers and new hires.
- Maintain excellent communication with individuals families, volunteers, day programs/jobs, and social networks.
Program Coordinator
Eriksmoen Cottages
06.2014 - 07.2016
- Demonstrate the ability to quickly adapt to new and changing environments, systems, policies and procedures to manage and coordinate direct care staff, facilitate performance assessments, etc
- Possess knowledge of federal, state, and local standards, guidelines, and regulations that govern
- Utilize prioritization, time-management, and analytical reasoning skills to administer medication, manage multiple caseloads, balance monthly budget, and incite professional communication in the workplace
- Illustrate the ability to direct problem solve and deescalate conflicts, adhering to state and federal laws such as Data Privacy Act and HIPAA regulations
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Patient Care Technician
Northwestern Memorial Hospital
04.2000 - 11.2010
- Measured and recorded patient vital signs, intake/output, dressed cuts/bruises (non sterile), collected specimens, performed EKG's, phlebotomy, reported findings to the RN, and other general duties
Dialysis Technician
St. Clouds Hospital
01.2008 - 06.2008
- Functioned as a hemodialysis health care team member in a high volume and data/deadline driven environment to provide safe and effective dialysis therapy for patients
- Actively participated in process-improvement activities to ensure the maintenance and development of a clean and productive working environment
Unit Secretary
Northwestern Memorial Hospital
01.1999 - 04.2000
- Demonstrated ability to accurately transcribe doctors' orders, scheduled emergency procedure appointments for various modalities
- Applied strong data entry and computer skills with the ability to learn and navigate multiple databases, software applications
- Examined medical and lab records, greeted patients, families, and medical staff, answered phones (6 lines), translated physician orders, filed medical records, placed orders electronically, order supplies, and other general duties
Education
Associates Degree - Pharmacy Technician
Rasmussen College
St. Cloud, MNDiploma - Medical Assisting and Phlebotomy
Illinois School of Health Careers
Chicago, ILNo Degree - Certified Phlebotomy Technician
Phlebotomy Training Specialists
Minneapolis, MN11-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Phlebotomy techniques
- Specimens collection and processing
- Data entry
- Clinical documentation
- Specimen labeling
- Detail Oriented
- Venipuncture on all ages
Certification
- CPR/AED Certification
- Medical Assistant
- Certified Phlebotomist
Timeline
Medical Assistant/Certified Phlebotomist
Children's Minnesota
03.2022 - Current
Phlebotomy Instructor
Phlebotomy Training Specialists | Phlebotomy Certification
11.2019 - Current
Program Manager
Hammer Residence
08.2015 - 09.2017
Program Coordinator
Eriksmoen Cottages
06.2014 - 07.2016
Dialysis Technician
St. Clouds Hospital
01.2008 - 06.2008
Patient Care Technician
Northwestern Memorial Hospital
04.2000 - 11.2010
Unit Secretary
Northwestern Memorial Hospital
01.1999 - 04.2000
Diploma - Medical Assisting and Phlebotomy
Illinois School of Health Careers
- CPR/AED Certification
- Medical Assistant
- Certified Phlebotomist
Associates Degree - Pharmacy Technician
Rasmussen College
No Degree - Certified Phlebotomy Technician
Phlebotomy Training Specialists
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