Ebony Thompson
Kalamazoo
Summary
Dynamic professional with experience at Residential Opportunities Inc., excelling in behavior monitoring and client documentation. Proven ability to enhance individual well-being through effective support and guidance. Skilled in tax preparation, demonstrating strong data analysis and customer service. Committed to compliance and continuous improvement in all aspects of service delivery.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Residential Opportunities Inc.
Kalamazoo
03.2025 - Current
- Provided guidance and support to ensure the safety of individuals served.
- Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Monitored client's well-being, safety, and comfort under physician direction.
Professional Tax Preparer
Jackson Hewitt
Kalamazoo
11.2023 - Current
- Created detailed reports outlining estimated taxes due or refunds expected for each client.
- Submitted completed tax forms electronically using professional software programs.
- Assisted taxpayers with audited returns by providing requested paperwork within specified deadlines.
- Maintained knowledge of changes in the industry through continuing education courses.
- Provided guidance on how to properly file amended returns when errors were identified in previously filed returns.
Education
High School Diploma -
Coloma High School
Coloma, MI06-1999
Skills
- Behavior monitoring
- Tax preparation
- Client documentation
- Data analysis
- Compliance reporting
- Customer service
- Behavioral support
- Charting and documentation
References
References available upon request.
Timeline
Direct Support Professional
Residential Opportunities Inc.
03.2025 - Current
Professional Tax Preparer
Jackson Hewitt
11.2023 - Current
High School Diploma -
Coloma High School
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