Ebony Toles
Indianapolis,IN
Summary
Highly skilled healthcare professional with 20 years of experience in healthcare lab services, surgical support, phlebotomy, and patient services. Proven track record of maintaining patient privacy, ensuring timely lab specimen collection, and delivering accurate results. Proficient in both EMR and LIMS. Committed to providing outstanding patient care and promoting positive patient outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Quest Diagnostics
11.2023 - Current
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
Operations Technician
Azenta Life Sciences
01.2017 - 03.2023
- Monitor organization's work platforms, troubleshoot workflow software, and process and store patients' biological samples
- Implement training programs for new employees, ensuring continuous improvement in job duties
- Retrieve and submit lab packages, provide backup support to registration when needed.
- Provided exceptional customer support by promptly addressing concerns and taking proactive measures to prevent future issues from arising.
Phlebotomist
Mid America Clinical Laboratories
01.2015 - 01.2017
- Interpret laboratory results for physicians, obtain venipuncture and urine samples, and process lab specimens
- Order labs through Care360, perform data entry, and practice safety and infection control.
Surgical Support Technician
Community Health Network
01.2014 - 01.2015
- Decontaminate operating rooms, restock medical tools and linen, and maintain communication between employees and leadership
- Prepare, handle, and transport patient specimens, assist unit clerk with duties related to patient procedures.
Phlebotomist and Patient Service Representative
Washington University in St. Louis
01.2012 - 01.2014
- Register patients for lab procedures, provide training to new phlebotomy employees, and ensure timely specimen collection
- Interpret lab results, perform venipuncture and capillary services on diverse patient demographics.
Phlebotomist and Send-Out Processor
BJC HealthCare
01.2004 - 01.2014
- Perform venipuncture and capillary services, ensure timely collection and submission of lab specimens, and interpret lab results.
Education
Dipolma - Medical Assisting
Sanford Brown College
St. Louis, MO02.2003
High School Diploma -
University City Sr. High School
University City, MO06.1999
Skills
- Laboratory Procedures
- Software Troubleshooting
- EMR Systems
- Phlebotomy
- Venipuncture
- Laboratory Experience
- Mac OS
- Documentation review
- CGMP
- GLP
- HIPAA
- Medical office experience
- Clerical experience
- Laboratory experience
- ICD-9
- ICD-10
- Healthcare Laboratory Processes
- Phlebotomy and Venipuncture
- Lab Specimen Handling
- Surgical Support
- Patient Services and Registration
- Interpreting Laboratory Results
- Training and Coaching
- Workflow Efficiency
- Data Entry
- Infection Control
Certification
- CPR Certification
- First Aid Certification
- IATA Certification
Personal Information
Title: Operations Technician - Biostorage Technologies
Timeline
Laboratory Technician
Quest Diagnostics
11.2023 - Current
Operations Technician
Azenta Life Sciences
01.2017 - 03.2023
Phlebotomist
Mid America Clinical Laboratories
01.2015 - 01.2017
Surgical Support Technician
Community Health Network
01.2014 - 01.2015
Phlebotomist and Patient Service Representative
Washington University in St. Louis
01.2012 - 01.2014
Phlebotomist and Send-Out Processor
BJC HealthCare
01.2004 - 01.2014
Dipolma - Medical Assisting
Sanford Brown College
High School Diploma -
University City Sr. High School
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
JULIO HERNANDEZ ACOSTAJULIO HERNANDEZ ACOSTA
Phlebotomist II at Quest DiagnosticsPhlebotomist II at Quest Diagnostics
ALICE ARREYALICE ARREY
Amazon Connect Developer at Quest DiagnosticsAmazon Connect Developer at Quest Diagnostics
Curtis GreenidgeCurtis Greenidge
Medical Courier at Quest DiagnosticsMedical Courier at Quest Diagnostics
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines