Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ebony Turner

N. Chesterfield,VA

Summary

Experienced and motivated professional seeking a challenging and rewarding customer relations position that prioritizes sales, retention, and resolution for both guests and staff. Agile and adaptable staff leader with a stellar work history, bringing a motivational approach and upbeat nature. Expertise lies in training employees and utilizing organized approaches to efficiently handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style, with a primary focus on maximizing engagement and satisfaction for all parties involved.

Overview

19
years of professional experience
1
Certification

Work History

Gold's Gym Meadowbrook

Retail Sales Manager
08.2021 - Current

Job overview

  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sephora LVMH, Inc.

Assistant Store Manager
04.2013 - 04.2021

Job overview

  • Developing store strategies to raise store traffic and optimize profitability
  • Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
  • Ensuring high levels of customer satisfaction through excellent customer service.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Lowe’s

Project Sales Associate
12.2011 - 04.2016

Job overview

  • Good communication and interpersonal skills capable of maintaining strong relationships
  • Excellent analytical and problem solving skills while maintaining vendor relationships
  • Preparing and executing budget analysis and time assessments ensuring project completion.

Bank Of America Corp.

Customer Service Lead
06.2005 - 01.2012

Job overview

  • Assist customers with complaints and questions
  • Give customers information related to accounts, goods and services we provide
  • Answering questions and providing resolutions for issues they may have.

Education

Empire Beauty School
Bloomfield, NJ

Associate of Applied Science from Cosmetology
05.2015

Dale Carnegie Business Management
Richmond, VA

Associate of Applied Science from Leadership
02.2006

Norfolk State University
Norfolk, VA

Public Relations (Business Marketing)
05.2005

Skills

  • Customer Service
  • Retail Operations
  • Decision-Making
  • Customer Engagement
  • Critical Thinking
  • Team Supervision
  • Sales expertise
  • Driven Work Ethic
  • Training and mentoring
  • Upselling strategies
  • Marketing Strategies
  • Strategic Planning

Certification

  • Certified Athletic Trainer (ATC)- Board of Certification for the Athletic Trainer.
  • CPR/AED Certification
  • Customer Service Representative Certificate – Customer Service Institute of America.
  • Notary Public License - Virginia & New Jersey; Secretary of State or equivalent authority.
  • Lean Six Sigma Certification - Various accredited providers.

Timeline

Retail Sales Manager

Gold's Gym Meadowbrook
08.2021 - Current

Assistant Store Manager

Sephora LVMH, Inc.
04.2013 - 04.2021

Project Sales Associate

Lowe’s
12.2011 - 04.2016

Customer Service Lead

Bank Of America Corp.
06.2005 - 01.2012

Empire Beauty School

Associate of Applied Science from Cosmetology

Dale Carnegie Business Management

Associate of Applied Science from Leadership

Norfolk State University

Public Relations (Business Marketing)

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Ebony Turner