Ebony Turner
Massena,NY
Summary
Dedicated, organized and highly motivated individual with over fifteen years of experience in the health care field who is eager to use current skills as well as learn new skills and trades within the work field.
Overview
2026
2026
years of professional experience
Work History
Certified Nursing Assistant
St Regis Nursing Home
- Answered patient call signals to determine patients’ needs
- Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Changed bed linens or make beds, as well as restocked patient rooms with personal hygiene items, such as towels, washcloths, soap or toilet paper
Patient Representative
Canton Orthopedics and Sports Medicine
03.2025 - 06.2025
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Direct Support Professional
Cerebral Palsy
05.2023 - 09.2023
- Helped individuals with intellectual and developmental disabilities with everyday living/tasks
- Assisted clientele with bathing, cooking, cleaning, etc.
- Med certified to administer medications and PRNs as directed
Intake Coordinator
Northern Lights
08.2022 - 02.2023
- Spoke with case managers, physicians, etc to assess patients to determine their homecare needs
- Checked patient insurance eligibility
- Checked with supervisors to make sure staffing is available
- Uploaded patient demographics and information into computer system(NDOC)
- Sent out daily emails and made phone calls in regards to referrals received
Bank Teller
Sea Comm Credit Union
10.2020 - 07.2021
- Assisted bank members with banking transactions to include withdrawals, deposits, loan payments, mortgage payments, etc.
- Helped upsale Sea Comm offers that are available to members to help with banking/saving needs
Education
Phlebotomy Technician
St Lawrence-Lewis BOCES
04.2025
EKG Technician
St Lawrence-Lewis BOCES
12.2023
Medical Terminology
St Lawrence-Lewis BOCES
12.2023
Regents Diploma - undefined
Massena Central High School
08.2005
Skills
- Prior CNA experience
- Great Communicator
- Team-oriented
- Customer Service
- Quick learner
- Desire to learn new trades within the workforce
Timeline
Patient Representative
Canton Orthopedics and Sports Medicine
03.2025 - 06.2025
Direct Support Professional
Cerebral Palsy
05.2023 - 09.2023
Intake Coordinator
Northern Lights
08.2022 - 02.2023
Bank Teller
Sea Comm Credit Union
10.2020 - 07.2021
Phlebotomy Technician
St Lawrence-Lewis BOCES
EKG Technician
St Lawrence-Lewis BOCES
Medical Terminology
St Lawrence-Lewis BOCES
Regents Diploma - undefined
Massena Central High School
Certified Nursing Assistant
St Regis Nursing Home