Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Vanderhorst

Tampa,FL

Summary

Devoted Customer Service professional, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Support Associate

Macys Department Store
Tampa, Florida
06.2019 - 01.2021


  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits.
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported team with knowledgeable administrative assistance.
  • Created, prepared, and delivered reports to various departments.

Sales Associate

Sears
Tampa, United States
08.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.


Education

High School Diploma -

Jefferson High School
Tampa, FL

Skills

Upselling Products and Servicesundefined

Timeline

Support Associate

Macys Department Store
06.2019 - 01.2021

Sales Associate

Sears
08.2018 - 01.2019

High School Diploma -

Jefferson High School

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Ebony Vanderhorst