Ebony Waite
Buffalo,NY
Summary
Highly Proficient Customer Service Representative with 15+ years of experience in the customer service industry. Accomplished at Exceeding Goals and providing excellent customer service to a wide range of individuals for a wide variety of products.
Overview
19
19
years of professional experience
Work History
Production Control Assistant
Hard Manufacturing Inc.
11.2023 - 01.2024
- Optimized production schedules by closely monitoring workflow and adjusting priorities as needed.
- Enhanced inventory control by conducting regular audits and implementing an efficient tracking system.
- Streamlined communication between departments for smoother production processes and reduced bottlenecks.
- Maintained accurate records of production data, enabling better decision making and forecasting.
- Collaborated with cross-functional teams to ensure consistency in production planning and scheduling.
- Participated in capacity planning efforts by providing accurate data on current capabilities and future requirements.
Clean Room Technician
Materion Advanvced Materials
06.2020 - 11.2023
- Improved clean room efficiency by meticulously maintaining equipment and adhering to standard operating procedures.
- Enhanced product quality through strict adherence to cleanliness protocols and contamination control measures.
- Reduced downtime by performing routine maintenance checks on clean room equipment and systems.
- Increased production output by optimizing clean room work processes, minimizing waste and maximizing resource utilization.
- Maintained a safe working environment by adhering to safety protocols, wearing appropriate personal protective equipment, and promptly addressing potential hazards.
- Ensured compliance with industry standards through regular inspections, audits, and strict adherence to guidelines.
Customer Service Tech Support
Charter Spectrum
02.2014 - 12.2019
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Utilized knowledge of products and services to guide customers towards optimal solutions that met their needs.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
Customer Care Specialist
Medical Answering Services LLC.
04.2005 - 02.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly and accurately responded to 350+ calls daily setting up medical transportation for Medicaid enrollees of all medical diversities.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
Education
High School Diploma -
McKinley Vocational High School
Buffalo, NY06.2000
Skills
- Workflow Management
- Lean Manufacturing
- Deadline Oriented
- Performance Monitoring
- Organizational Skills
- Continuous Improvement
- Order Processing
- Software Proficiency
- Team Collaboration
- Multitasking
- Critical Thinking
- Adaptability
Timeline
Production Control Assistant
Hard Manufacturing Inc.
11.2023 - 01.2024
Clean Room Technician
Materion Advanvced Materials
06.2020 - 11.2023
Customer Service Tech Support
Charter Spectrum
02.2014 - 12.2019
Customer Care Specialist
Medical Answering Services LLC.
04.2005 - 02.2014
High School Diploma -
McKinley Vocational High School
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