Ebony Wiggins
Orlando
Summary
Motivated and experienced customer service professional seeking a dynamic role where I can leverage my leadership, problem-solving, and communication skills to drive operational excellence and foster positive customer and team relationships.
Overview
31
31
years of professional experience
Work History
Operations Support Coordinator
Orange County Clerk of the Courts
08.2016 - Current
- Respond to internal customer emails in a timely manner to ensure efficient communication.
- Review legal documents for accuracy and completeness, ensuring compliance with legal requirements.
- Maintain professional relationships with the judiciary, legal community, and court-related agencies.
- Provide routine information to the public via phone, email, and in-person interactions.
- Assign tasks, review associates' work for quality assurance, and provide feedback for improvement.
- Establish departmental goals and lead process improvements to increase productivity and efficiency.
- Resolve customer and associate concerns to maintain a positive working environment.
- Facilitate training sessions for new hires and current staff members.
- Order necessary office supplies to ensure the smooth functioning of operations.
- Provide notary services and explain court processes to pro se litigants.
- Update work instructions and processes related to the Family Division.
- Participate in training workshops for ongoing professional development.
- Developed and managed the division’s training plan, ensuring staff received the necessary knowledge and skills to perform their duties effectively and in alignment with job functions.
- Fostered a productive and respectful work environment, promoting engagement and teamwork.
Customer Service Manager
Publix Supermarkets
11.1994 - 08.2016
- Delivered exceptional customer service by assisting customers and addressing inquiries and concerns.
- Recruited, hired, and trained a diverse team of associates, fostering their growth into productive and reliable team members.
- Resolved customer complaints in a professional and timely manner to ensure satisfaction.
- Maintained positive public relations and conducted follow-ups on customer and associate issues.
- Supervised, evaluated, scheduled, and trained customer service associates, addressing disciplinary matters as necessary.
- Oversaw payroll processing to ensure accuracy and compliance.
- Set and reviewed departmental goals, implementing improvements to enhance operational efficiency.
- Assisted the Store Manager with business analysis and Quality Improvement Projects (QIP).
- Held responsibility for cash management and timekeeping.
- Managed the entire store in the absence of the Store Manager, ensuring seamless operations.
Education
High School Diploma -
Leesburg High School
Leesburg, FL05.1994
Skills
- Exceptional Customer Service
- Strong Decision-Making Abilities
- Clear and Effective Communication
- Conflict Resolution Expertise
- Time Management & Multi-tasking
- Training & Staff Development
- Problem Solving Under Pressure
- Leadership & Team Collaboration
Timeline
Operations Support Coordinator
Orange County Clerk of the Courts
08.2016 - Current
Customer Service Manager
Publix Supermarkets
11.1994 - 08.2016
High School Diploma -
Leesburg High School
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