Ebony Williams
Lithonia,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TTEC
Duluth, GA
09.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Cashier
Aldi Foods
Snellville, GA
09.2016 - 11.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Shift Manager
Noodles & Company
Minneapolis, MN
05.2013 - 09.2016
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
CERTIFIED NURSING ASSISTANCE - Medical Assisting
Hennepin Technical College
Minneapolis, MN04-1996
Skills
- Account updating
- Information Security
- Dispute Resolution
- Payment Processing
- In-store support
- Complaint Handling
- Problem-solving abilities
- Active Listening
- Customer Service
Timeline
Customer Service Representative
TTEC
09.2021 - Current
Customer Service Cashier
Aldi Foods
09.2016 - 11.2021
Shift Manager
Noodles & Company
05.2013 - 09.2016
CERTIFIED NURSING ASSISTANCE - Medical Assisting
Hennepin Technical College
Similar Profiles
Edward James PeñalosaEdward James Peñalosa
Patient Support Representative at TTECPatient Support Representative at TTEC
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila CerbitoSheila Cerbito
Customer Service Representative (US Retail) at TTECCustomer Service Representative (US Retail) at TTEC
Ana SubiriaAna Subiria
FNOL at TTECFNOL at TTEC
NiKale HandspikeNiKale Handspike
Technical Team Lead Operator at Duracell BatteriesTechnical Team Lead Operator at Duracell Batteries