Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Ebony Williams

Raytown,MO

Summary

Dedicated and experienced customer service professional with over 20 years of experience in customer relations, leadership, and team collaboration. Seeking the HCV Program Specialist position at the Independence Housing Authority to leverage my skills in communication, problem-solving, and community service to make a meaningful impact.

Overview

18
18
years of professional experience

Work History

Senior Customer Service Analyst

UPS
Kansas City, MO
08.2021 - 02.2024
  • Developed strategies to enhance customer satisfaction and foster strong relationships
  • Provided detailed reports and insights to improve company operations
  • Managed purchasing processes to ensure the company had the necessary resources for smooth operations.

Customer Service Specialist

UPS
Overland Park, KS
09.2005 - 08.2021
  • Tracked and traced over 700 packages daily, ensuring accurate and timely delivery
  • Communicated with customers via email and phone, providing updates and resolving issues
  • Created detailed reports for customer visibility and internal use.

Education

Bachelor of Science in Business Administration -

Park University
05.2024

Skills

  • Microsoft Office Suite
  • Customer Service
  • Leadership
  • Communication
  • Team Collaboration
  • Problem Solving

Volunteer Experience

  • Employee Engagement Committee, UPS, Liaison between employees and management, organizing events and initiatives to improve workplace morale.
  • Neighbor to Neighbor, UPS, Helped with fundraisers and provided essential items such as food, personal hygiene products, and clothing to those in need.
  • Harvesters, UPS, Helped campaign and set up bins to collect canned goods to provide to families.
  • United Way, UPS, Donate funds to the United Way to assist people with utilities and rent.
  • Veteran’s Home, Collected and gave away clothing for homeless women and men who had previously been in the military.
  • Women’s Shelter, Adopted women who were in shelters and provided them with baskets for Christmas that had everything on their Christmas wish list.

Timeline

Senior Customer Service Analyst

UPS
08.2021 - 02.2024

Customer Service Specialist

UPS
09.2005 - 08.2021

Bachelor of Science in Business Administration -

Park University
Ebony Williams