Ebony Williams
Human services
Irvine,CA
Summary
Motivated professional with over ten years of experience in human services. Flexible, hardworking and eager to contribute to team success through continuous learning and dedication.
Overview
18
18
years of professional experience
Work History
Youth Advocate
OC Church
12.2021 - Current
- Prepared over 45 meals on sundays and provided transportation for at-risk homeless teens
- Assist in finding community resources and provide referrals for services.
- Facilitate outings and activities. Mentor positive support group talk de-escalate hostile situations among other teens and document and report.
Recovery Counselor
Stars Behavioral Health Group
10.2023 - 06.2024
- Delivered crisis intervention services with a focus on maintaining high-quality care and a strong sense of urgency
- Assisted in facilitating admissions and the discharge processes.
- Conducted scheduled Q60's or Q30's wellness checks and documented any changes in the client behavior.
- Navigated the EMR system, provided progress notes and facilitated group rehabilitation treatment. sessions which fostered a supportive environment for open communication and emotional growth.
Monitor Responder
Intercon Security Services
12.2022 - 06.2023
- Greet, screen and provide badges to over 100 visitors and contractors gaining entrance to designated areas
- Monitor high-priority computer files
- Respond to all alarms with a sense of urgency to prohibit software /hardware compromise.
Security/Gate Attendant
Allied Universal Security Services
01.2017 - 12.2022
- Screened over 60 visitors in by daily process, monitor cameras, and report hourly activity
- Answer calls, record requests, and send corresponding emails to property management
- Briefing staff with pass-down information
- De-escalate hostile complaints and follow up with incident reports
Mail Processor/Production Worker
On Trac
10.2014 - 11.2016
- Received, sorted, and distributed hundreds of pieces of incoming mail.
- Meet 98% of deadlines, quotes. Expedite mail with a sense of urgency
- Prepared packages for shipping according to mail class and destination.
Special Education Instructional Aide
Spectrum Schools & Programs
11.2012 - 08.2014
- Provided 1:1 support to students with special needs.
- Monitored student progress, and behavior, and assisted with ADL care
- Helped implement 405 Individualized Education Plan
Transportation Dispatcher
Fresno Economic Opportunities Commission
01.2008 - 10.2012
- Effectively resolved situational problems involving complaints, equipment failure, route delay, or emergencies.
- Managed all radio communications to over 15 route drivers and associated personnel.
- Provided the public with bus route information fares, and ETA's
Mail Processor
United States Postal Service, USPS
11.2006 - 12.2008
- Placed packages on the production belt line and loaded letters into an automated feeder.
- Prepared packages for shipping according to mail class and destination. Repackaged or disposed of damaged mail parcels
- Loaded trucks by zip codes and provided customer service assistance when needed
Education
Associate of Arts -
Santa Ana College
Santa Ana, CASkills
- Customer service/ Organizational
- Telephone etiquette/ Basic computer
- Documenting/Incident reporting
- Conflict De-Escalation/Harm reduction
- Mentoring/ Motivational interviewing
- Case Management/Crisis intervention
- Youth Supervision/Multicultural competence
- Security screenings/Threat assessment
- Mental health awareness/Self care promotion
- Substance abuse knowledge/Recovery planning
- Behavioral modification/Relapse prevention
Timeline
Recovery Counselor
Stars Behavioral Health Group
10.2023 - 06.2024
Monitor Responder
Intercon Security Services
12.2022 - 06.2023
Youth Advocate
OC Church
12.2021 - Current
Security/Gate Attendant
Allied Universal Security Services
01.2017 - 12.2022
Mail Processor/Production Worker
On Trac
10.2014 - 11.2016
Special Education Instructional Aide
Spectrum Schools & Programs
11.2012 - 08.2014
Transportation Dispatcher
Fresno Economic Opportunities Commission
01.2008 - 10.2012
Mail Processor
United States Postal Service, USPS
11.2006 - 12.2008
Associate of Arts -
Santa Ana College
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