Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ebony Williams

Lake Mary,FL

Summary

Self-motivated and results-driven leader with expertise in customer service, food production, and systems management. Skilled in technology operations, data analysis, and process optimization to enhance efficiency and quality. Proven ability to lead diverse teams, manage complex operations, and maintain high organizational standards. Recognized for strong time management, problem-solving, and communication skills that drive performance and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Food Service Supervisor

Aramark
08.2024 - Current
  • Oversee daily operations, ensuring compliance with safety, sanitation, and quality standards.
  • Supervise and train staff to optimize productivity, service, and teamwork.
  • Manage meal preparation, inventory, and cost control for a 1.5 million dollar account.
  • Maintain accurate operational records and ensure adherence to dietary and portion standards.
  • Support scheduling, payroll, and process improvements to enhance efficiency.

Customer Service Representative

AutoNation Ford
08.2023 - 08.2024
  • Deliver professional support via phone, email, and in-person.
  • Resolve inquiries and complaints with efficiency and empathy.
  • Maintain accurate records of interactions and transactions.
  • Process orders, returns, and account updates per policy.
  • Use CRM systems to manage accounts and track metrics.
  • Identify opportunities to improve service and efficiency.
  • Uphold professionalism, confidentiality, and quality standards.

Guest Service Associate

RaceTrac
11.2022 - 08.2023
  • Delivered exceptional customer service by assisting with purchases, promoting store deals, and resolving guest concerns.
  • Maintained cleanliness and organization across sales floor, restrooms, and store exterior.
  • Restocked merchandise and monitored fuel pumps to ensure safety and availability.
  • Prepared and served food and beverages while adhering to strict health and safety standards.
  • Supported inventory management, mid-day opening duties, and daily operational tasks.

Education

High School Diploma -

Seminole High School
Sanford, FL
05-2017

Skills

  • CUSTOMER SERVICE
  • OPERATIONS MANAGEMENT
  • FINANCIAL ACCOUNTABILITY
  • FOOD SAFETY
  • KRONOS
  • PRIMA
  • BIRCHSTREET

Accomplishments

    Recognized for exceptional leadership, attention to detail, and consistent follow-through as Lead Supervisor; awarded for demonstrating high-level leadership qualities and impactful performance.

Certification

ServSafe Food Handler Certification
Certified in safe food handling, sanitation, and proper food storage practices in accordance with FDA guidelines. Trained to prevent foodborne illness and maintain a safe, clean food service environment.

Timeline

Lead Food Service Supervisor

Aramark
08.2024 - Current

Customer Service Representative

AutoNation Ford
08.2023 - 08.2024

Guest Service Associate

RaceTrac
11.2022 - 08.2023

High School Diploma -

Seminole High School

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