EBONY WILLIAMS-HOGANS
Waterford,MI
Summary
OBJECTIVE: Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support, while providing exceptional customer service. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Author
Language Of Hope Publishing
01.2022 - 03.2024
- Worked with approximately 2 editors, 1 literary agent, 2 book designers, 1 audio book interpreter, 2 publishers, and accountant.
- Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
- Collaborated with publishers and editors to ensure timely delivery of high-quality content for publication.
- Consistently met deadlines by effectively managing time, prioritizing tasks, and maintaining strong organizational skills.
Administrative Assistant and Program Manager
River Of Life Initiative
08.2018 - 03.2024
- Organized and planned approximately 10 youth programs.
- Organized and planned approximately 5 initiatives for community needs.
- Completed proposals for fundraisers.
- Located media and outreach ministries for events.
- Completed financial statements for programs.
- Provided support for families and teams within organization.
- Trained team for appropriate programs.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Assistant
SJD Tax Services
01.2014 - 04.2018
- Managed approximately 30 incoming and outgoing calls and emails per day.
- Input confidential information and data into database for approximately 15 clients per day.
- Sorted, organized and filed confidential paperwork for approximately 15 clients per day.
- Data entry for approximately 15 clients per day for tax preparation.
- Expert in Drake Tax Systems
- Managed operations and prioritized tasks, allowing independent certified tax preparer to successfully complete approximately 15 clients per day.
- Increased client satisfaction by providing timely and accurate income tax assistance.
- Streamlined tax filing process for clients, resulting in faster submission times and fewer errors.
- Reduced client audit risks through thorough review of financial statements and documentation.
- Managed high-volume caseloads, maintaining strong attention to detail while meeting all deadlines.
- Maintained strict confidentiality regarding client information, adhering to professional ethics standards at all times.
Clerical Assistant
Wayne State University Oakland Center
01.2011 - 10.2013
- Enhanced team productivity by providing administrative support and coordinating schedules for approximately 3 departments.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Contributed to positive work environment by promoting effective communication among team members.
- Provided exceptional customer service, addressing client and professor concerns promptly and professionally.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Maintained calendar appointments for senior staff members, optimizing time management within organization.
- Improved overall center productivity by setting up audio visual equipment and needs for professors.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Facilitated timely mail distribution by sorting incoming letters/packages and preparing outgoing items for shipment.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teller I
TCF National Bank
01.2010 - 01.2012
- Initial point of contact for approximately 10-15 customers per day.
- Facilitated approximately 10-15 confidential financial transactions per day.
- Answered approximately 5-10 phone calls and emails per day.
- Verified Identification and accounts for approximately 10-15 customers per day.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Student Administrative Assistant
Pontiac Board Of Education
- Supported approximately 5 academic staff by coordinating schedules, organizing meetings, and maintaining up-to-date calendars for optimal time management.
- Conducted research on behalf of academic staff, collecting data from various sources to support curriculum development efforts.
- Managed incoming correspondence efficiently by sorting mail, responding promptly to emails, and routing phone calls appropriately.
- Maintained up-to-date inventory of office supplies, placing timely orders to ensure uninterrupted daily operations.
- Managed approximately 3 projects concurrently by prioritizing tasks and working efficiently under tight deadlines, ensuring successful completion of all responsibilities.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA2020
Some College (No Degree) -
Wayne State University
Detroit, MIGeneral Studies
Grand Valley State University
AllendaleSkills
Knowledgeable in:
- Microsoft Office Programs
- Finance Management
- Family/ Community Support
- Communication with managers and executives
- Facilitation of staff communication
- Problem-Solving and Conflict Resolution
- Organizing programs and event
- Supervision and leadership
- Decision-Making
- Organization and Time Management
- Remote Office Availability
Timeline
Author
Language Of Hope Publishing
01.2022 - 03.2024
Administrative Assistant and Program Manager
River Of Life Initiative
08.2018 - 03.2024
Assistant
SJD Tax Services
01.2014 - 04.2018
Clerical Assistant
Wayne State University Oakland Center
01.2011 - 10.2013
Teller I
TCF National Bank
01.2010 - 01.2012
Student Administrative Assistant
Pontiac Board Of Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Some College (No Degree) -
Wayne State University
General Studies
Grand Valley State University
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