Overview
Work History
Skills
Timeline
Generic

Ebony Williamson

Jackson,GA

Overview

7
7
years of professional experience

Work History

CSR

Foundever
01.2022 - 07.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Housekeeper

HHS
02.2017 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Problem-solving abilities
  • Professional telephone demeanor
  • Conflict Resolution

Timeline

CSR

Foundever
01.2022 - 07.2024

Housekeeper

HHS
02.2017 - 12.2021

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Ebony Williamson