Ebony Willis
Florence,SC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions Expertise in managing dining operations and fostering a collaborative team environment. Reliable and adaptable, ensuring smooth service flow and customer satisfaction. Known for excellent interpersonal skills and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Patient Dining Associate
McLeod Health Medical Center
05.2025 - Current
- Delivered exceptional dining service while ensuring food safety and sanitation standards were consistently met.
- Assisted in meal preparation, adhering to dietary guidelines and patient preferences for optimal satisfaction.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Remote Patient Access Representative
Banner Health, University Medical Center
01.2023 - 05.2024
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Facilitated insurance verification, improving patient access and reducing delays in service delivery.
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
Remote Customer Care Representative
Clinical Health Network
02.2022 - 12.2022
- Updated Cerner system with order specifics and customer details, preferences and billing information.
- Resolved customer inquiries through effective communication across multiple channels.
- Assisted patients with appointment scheduling and healthcare resource navigation.
Remote Customer Care Representative
American Heart Association
08.2020 - 01.2022
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Performed website troubleshooting, and provided detailed E-learning courses to students, training centers, and instructors.
- Educated clients on health services, ensuring understanding of processes and procedures.
Benefits Specialist
Benefitfocus
02.2016 - 06.2020
- Radically simplified benefits for everyone, ensuring that individuals can make informed decisions for their needs. We empowered them with the tools necessary to take control of their health and financial wellness.
- Managed benefits enrollment processes, ensuring accuracy and compliance with regulatory requirements.
- Developed training materials for new hires, enhancing understanding of benefits programs and policies.
Education
Associate of Applied Science -
South University
Savannah, GASkills
- Cerner proficiency
- Epic management
- Healthcare billing expertise
- Effective team leadership
- Knowledge of clinical terminology
- Registration management
- Consistent reliability
- Health information privacy
- Dedicated work ethic
- Strong customer service skills
- Food safety compliance
Timeline
Patient Dining Associate
McLeod Health Medical Center
05.2025 - Current
Remote Patient Access Representative
Banner Health, University Medical Center
01.2023 - 05.2024
Remote Customer Care Representative
Clinical Health Network
02.2022 - 12.2022
Remote Customer Care Representative
American Heart Association
08.2020 - 01.2022
Benefits Specialist
Benefitfocus
02.2016 - 06.2020
Associate of Applied Science -
South University
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