Summary
Overview
Work History
Education
Skills
Certification
Arexperience
Marketingexperience
Personal Information
Timeline
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Ebony Wimbish

Phoenix,AZ

Summary

Self-starting accounts receivable specialist secures revenue by verifying and posting cash receipts and resolving discrepancies to mitigate payment delays. Provides support and analysis for monthly, quarterly and annual reporting and audits. Demonstrates good understanding of basic accounting principles and strict attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Accounts Receivable Specialist

CCMC
01.2020 - 03.2024
  • Billing & collections for both residents & builders/developers at a variety of frequencies (monthly, quarterly, semi-annual, annual)
  • Posting cash & researching payments
  • Disclosure of resale information using HomeWiseDocs
  • Excellent customer service when assisting clients with questions via email & telephone
  • Monthly reconciliation
  • Enter data, maintain records and create reports and financial statements
  • Record day to day financial transactions and complete the posting process.
  • Managed 13 HOA properties.

Bartender

World Restaurants
04.2021 - 12.2022
  • Operated POS systems and managed bar tabs to track revenue
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
  • Checked identification before serving alcohol to comply with state and federal laws
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Produced 100+ cocktails a shift

Senior Collections Specialist

Cenlar FSB
05.2018 - 01.2020
  • Handled 50+ outbound collection telephone calls with consistent service quality and excellent success rate
  • Resolved client billing problems by collecting direct payments and setting up payment plans
  • Investigated and resolved balances using proactive communication with external and internal customers
  • Educated customers about balances and delinquency issues with detailed documentation of identified problems.

CSR - Customer Service Representative

Centene
08.2017 - 05.2018
  • Developed and maintained knowledge base of evolving products and services to enhance member services
  • Upheld activities to successfully onboard new members and execute timely follow-up and communication
  • Responded to member inquiries, assisting members to make most effective use of service offerings
  • Entered data into company software and documented account information and member inquiries
  • Delivered five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

CSR - Customer Service Representative/Marketing Assistant

Christian Brothers Plumbing
12.2015 - 05.2017
  • Converted incoming customer calls into booked service appointments
  • Delivered call scripts with an authentic cadence
  • Responded to customer requests, resolving issues and promoting the brand
  • Established customer rapport, encouraging repeat business
  • Participated in training to boost booked calls and practice outbound calling
  • Adhering to the company's plan for resolving customer complaints quickly and favorably
  • Maintained and update customer database with complete and accurate information.

Education

High School Diploma -

Las Artes De Maricpoa
Glendale
08.2011

Skills

  • Microsoft Excel
  • Accounts Receivable
  • Accurate payment posting
  • Aging reports analysis
  • Account Reconciliation
  • Month-end closing procedures
  • Credit and collections
  • Customer service support
  • Invoice Processing
  • Cash application
  • Financial software

Certification

  • Google AdWords Certification
  • Food Handler Certification

Arexperience

  • Scanning Invoices
  • Filing Invoices
  • Data Entry in excel spreadsheets
  • Verified company Credit card charges on invoices and matched withn reciepts.
  • Received recognition from Nexstar, regarding the innovative actions taken to boost traffic on the company's social media sites.

Marketingexperience

  • Assisted with the improving the SEO for the company website.
  • Created pamphlets on new specials and monthly offers.
  • Managed the companies Facebook account, which boosted the page's traffic more than 75%.
  • Responded to customer reviews; thanking them for being loyal customers as well as resolving any customer concerns.
  • Encouraged customer interaction with competitions like 'Pet Idol' where Facebook friends voted on the cutest pet.
  • Called candidates that sent in resumes to come in to the office to fill out applications.
  • Scheduled interviews for the Department managers and General Manager.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bartender

World Restaurants
04.2021 - 12.2022

Accounts Receivable Specialist

CCMC
01.2020 - 03.2024

Senior Collections Specialist

Cenlar FSB
05.2018 - 01.2020

CSR - Customer Service Representative

Centene
08.2017 - 05.2018

CSR - Customer Service Representative/Marketing Assistant

Christian Brothers Plumbing
12.2015 - 05.2017

High School Diploma -

Las Artes De Maricpoa

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Ebony Wimbish