Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Woodley

Litchfield Park,AZ

Summary

10 Years of Human Services experience, 5 years case management, 5 years medical experience. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in human barriers along with child care, and working in 24/7 uptime environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Family Support Staff Lead

Catholic Social Services
12.2022 - 07.2023
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Obtained shift change documentation at end of every shift.
  • Worked as team player or as individual to maintain safety and safe environment of women's and children shelter.
  • Worked alongside with different vendors to provide meal preparation for shelter.
  • Maintained daily tracking of head count census.
  • Attended monthly staff meeting to report progress of shelter.
  • Resolved shelter issues amongst participants and in shelter.
  • Obtained daily log of each participant for; Overnight Stays, Personal Care Items, Baby Sitting Contracts, any personal barriers.
  • Worked alongside Family Support Staff to make sure duties were complete in timely manner.
  • Conducted Shelter intakes, and discharges.
  • Reported any changes back to office manager or shelter director.
  • Practiced Trama Informed Care faithfully when it came to participates in shelter.
  • Completed lead duties as assigned by Office Manager.
  • Maintained HIPPA regulation and confidentiality of all participates in shelter.
  • Reported to Shelter Case Mangers of participates status to receive permanent housing or discharge placement.
  • Attained screenings for shelter waiting list placement.
  • Conducted hourly rounding.
  • Checked daily chore logs and made sure chores were complete.
  • Completed daily room inspections of Emergency Shelter participates, and every other Wednesday room inspection of Progressive Housing participates.
  • Advocated for participates on daily basis.
  • Received and processed donations.
  • Provided customers services.
  • Provided leadership support to 6 women staffing team.
  • Able to supervise headcount of 62 women and children.

Intensive Case Manger

Choices Inc.
05.2022 - 10.2022
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, clinicians, outside non-profit agencies and housing case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Referred clients to appropriate team members, community agencies and organizations to meet client goal needs.
  • Transported clients to housing, medical, Adult Public Assistance appointments.
  • Provided financial assistance to client with emergency, rental, personal needs.
  • Maintained HIPPA and confidentiality of all client files.
  • Developed safe environment for clients to express their personal issues.
  • Advocated for client's needs.
  • Customer service.
  • Assisted client to Therapy sessions, and medical appointments.
  • Provided leadership and guidance to staff team.
  • Obtain and case managed 13 head coed caseloads of clients.
  • Upheld 95% client productivity in participation and scheduled meetings.

Recovery Coach

Volunteers Of America Anchorage (Arch)
01.2021 - 04.2022
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Supported clients with compassionate, empathetic face-to-face mentoring.
  • Conducted hourly documentation, with hourly rounding.
  • Mentored adolescents ages 13-19 in coed substance abuse treatment center.
  • Conducted meal preparation for adolescent residents.
  • Maintained safe environment for residents throughout night.
  • Updated resident paperwork, inputting data entry, name tags, medical information, emergency contact information,
  • Maintaining census head count for male and female residents
  • Provided Customer Services.
  • Collaborated with clinicians, teachers, and treatment director and supervisor.
  • Transported residents to medical and dental appointments,
  • Monitored family visitations.
  • Assisted with weekend activities.

Personal Assistant

Erin Noon
05.2020 - 10.2020
  • Oversaw personal and professional calendars and coordinated appointments for future appointments.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Attended medical appointments, conducted medication pick-ups.
  • Provided excellent customer service.
  • Provided assistance with medication management.
  • Provided meals when needed.
  • Facilitated transportation to and from appointments.
  • Provided emotional support and companionship to client.
  • Developed and implemented activities to improve clients' quality of life.
  • Assisted with client with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Preserved patient safety by following safety protocols.
  • Assisted up to 12 patients with daily living activities.

PCA/Teacher's Aide

Hearts And Hands Of Care
07.2019 - 03.2020
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Academic grading of students ages 3-4
  • Demonstrated to students how to interact by modeling positive social behaviors.
  • Maintained safe play environment.
  • Assisted with census head count of 10 students per classroom.
  • Addressed problems with children behaviors using proper discipline with parents' support.

Employment Support Specialist

Assets Inc.
11.2018 - 05.2019

Responded to client complaints and responded within timely manner to client satisfaction.

  • Maintained personal confidential records with accuracy and efficiency.
  • Provided client support in and out of office.
  • Consulted with supervisor on weekly basis to provide update on client progress.
  • Obtained annual reports on client employment status, including start date, end date, write ups, raises.
  • Prepared clients for job readiness; mock interviews, interview clothing, professional dress readiness.
  • Managed 25 client case load of diverse group of people.

Education

Associate of Applied Science - Human Services

Wayland Baptist University
Anchorage, AK
04.2013

Skills

  • Family support
  • Individual and family support
  • Substance abuse support
  • Patient support and education
  • Customer service support
  • Staff mentoring & leadership
  • Telephonic Customer Support

Certification

  • Certified Peer Support, Ionia's - 10/06/2022
  • Certified Peer Support, Alaska Behavioral Health - 6/23/2022
  • Adult and Child First Aid/ CPR Training - 3/15/2023

Timeline

Family Support Staff Lead

Catholic Social Services
12.2022 - 07.2023

Intensive Case Manger

Choices Inc.
05.2022 - 10.2022

Recovery Coach

Volunteers Of America Anchorage (Arch)
01.2021 - 04.2022

Personal Assistant

Erin Noon
05.2020 - 10.2020

PCA/Teacher's Aide

Hearts And Hands Of Care
07.2019 - 03.2020

Employment Support Specialist

Assets Inc.
11.2018 - 05.2019

Associate of Applied Science - Human Services

Wayland Baptist University
  • Certified Peer Support, Ionia's - 10/06/2022
  • Certified Peer Support, Alaska Behavioral Health - 6/23/2022
  • Adult and Child First Aid/ CPR Training - 3/15/2023
Ebony Woodley