Ebony Woods
Clinton Township,MI
Summary
Dynamic Certified Medical Assistant with extensive experience at Henry Ford Hospital, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and meticulous specimen collection. Skilled in HIPAA compliance and CPR, fostering a compassionate environment while ensuring optimal outcomes. Committed to delivering exceptional healthcare services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Certified Medical Assistant
Oakland Macomb Womens Health
06.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Lead Personal Banker II
Fifth Third Bank
02.2015 - 08.2021
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Conducted regular audits of teller drawers, ensuring accuracy and compliance with bank policies.
- Delivered comprehensive training on banking products and services, increasing staff expertise.
- Built a reputation as a trusted advisor by offering sound financial guidance to customers.
- Oversaw loan application processes, ensuring timely approvals while minimizing risk exposure.
- Mentored junior bankers to enhance their skills and knowledge, promoting a strong team environment.
- Organized financial literacy workshops for customers, empowering them with essential knowledge.
- Achieved sales targets consistently through effective cross-selling of products and services.
- Monitored customer transactions for suspicious activity, contributing to fraud prevention efforts.
- Increased customer satisfaction by providing personalized financial solutions and exceptional service.
- Ensured strict adherence to compliance requirements by conducting thorough documentation checks.
- Developed relationships with clients, leading to increased trust and long-term business connections.
Certified Medical Assistant
Henry Ford Hospital Main Campus
03.2005 - 06.2014
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associate of Arts - Business Administration
Wayne County Community College
Detroit, MI06-1997
Skills
- HIPAA compliance
- Specimens collection and processing
- Vital sign monitoring
- Patient documentation
- CPR
- OB/GYN procedures
Timeline
Certified Medical Assistant
Oakland Macomb Womens Health
06.2022 - Current
Lead Personal Banker II
Fifth Third Bank
02.2015 - 08.2021
Certified Medical Assistant
Henry Ford Hospital Main Campus
03.2005 - 06.2014
Associate of Arts - Business Administration
Wayne County Community College
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