Summary
Overview
Work History
Education
Skills
Certification
Highlights.
Timeline
Generic

Ebony Woods

Chicago,IL

Summary

Dynamic Certified Nursing Assistant with a proven track record at California Gardens Nursing and Rehabilitation, excelling in patient care and vital sign monitoring. Recognized for strong customer service and effective communication, I consistently provide emotional support and companionship, ensuring a safe and compassionate environment for patients. Reliable team player dedicated to enhancing patient well-being.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

California Gardens Nursing and Rehabilitation
Chicago, US
07.2023 - Current
  • Help assist nurses and residents/patients in healthcare facilities with any task they may need help with, providing patient care, assisting with feeding patients, and assisting with bathing and dressing patients.
  • Escorting patients and assisting patients with doctor visits.
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff.
  • Implemented infection control protocols to ensure patient safety.
  • Documented patient care activities in electronic health records system.
  • Provided emotional support and companionship to patients and families.
  • Trained new staff on proper caregiving techniques and procedures.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

PSE Mail Processing Clerk

United States Postal Service
Bedford Park, US
11.2020 - 12.2022
  • Sorting and prep mail to be delivered
  • Sorted incoming mail by size and type for efficient processing.
  • Maintained organized workspaces to ensure smooth workflow operations.
  • Sorted and distributed incoming mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Retrieved undeliverable packages from post offices and returned them back to sender.

Barista

O'Hare starbucks
Chicago, Illinois
06.2019 - 05.2020
  • Trained in all front of house roles.
  • Take orders, operate a register, and handle money transactions.
  • Serve food and coffee drinks to customers.
  • Stock items, as well as clean, according to food and safety standards.
  • Provided excellent customer service, addressing inquiries and resolving concerns.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Monitored inventory levels, restocking supplies as needed to meet demand.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High school diploma -

John Marshall High School
06.2019

Skills

  • Hard worker
  • Performs well under pressure
  • Strong customer service skills
  • Always on task
  • Pleasant attitude
  • Reliable worker
  • Stocking
  • Barista Experience
  • Cash Handling
  • Coffee Experience
  • Time Management
  • Food Service
  • Cashiering
  • Training & Development
  • Customer Service
  • Leadership Experience
  • Food Preparation
  • Cleaning Experience
  • Volunteer Management
  • Manufacturing
  • Childcare
  • CPR
  • Ambulation assistance
  • Patient care
  • Vital sign monitoring
  • Patient education
  • Time management
  • Effective communication
  • Conflict resolution
  • Staff training
  • Customer service
  • Basic life support
  • Companionship and emotional support
  • Reliable team player
  • Dementia and Alzheimer's care
  • Calm and level-headed under duress

Certification

  • CPR Certification
  • CNA
  • CPI

Highlights.

  • Looking to further my education, career and experience in the medical field.

Timeline

Certified Nursing Assistant

California Gardens Nursing and Rehabilitation
07.2023 - Current

PSE Mail Processing Clerk

United States Postal Service
11.2020 - 12.2022

Barista

O'Hare starbucks
06.2019 - 05.2020

High school diploma -

John Marshall High School

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