Ebony Yarger
Twin Falls,ID
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
Work History
Title II Claims Specialist
Social Security Administration, SSA
11.2021 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
Administrative Assistant to the Vice President
College Of Southern Idaho
11.2018 - 11.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
Documentation Specialist
On Demand Solutions, Inc.
06.2016 - 04.2017
- Translated complex technical information into intuitive clear format.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Created information architecture to format content and method of distribution.
- Identified audit parameters to comply with quality standards.
Sales Lead
Pier 1 Imports Incde
11.2015 - 02.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Assistant Manager
Maurices
09.2015 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Associate
Maurices
02.2015 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - History
Boise State University
Boise, ID08.2018
Skills
- Service-Orientation
- Information Updates
- Accounts Payable and Accounts Receivable
- Policy Reinstatement Approvals
- Account Management Expertise
- Data Entry Software
- Policy and Procedure Explanations
- Operations Analysis
- Accounts Receivable Specialist
- Administrative Support Specialist
- Conflict Management
- Meeting Agendas and Minutes
- Advanced MS Office Suite Proficiency
- Report Analysis
- Administrative Management
- Office Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Title II Claims Specialist
Social Security Administration, SSA
11.2021 - Current
Administrative Assistant to the Vice President
College Of Southern Idaho
11.2018 - 11.2021
Documentation Specialist
On Demand Solutions, Inc.
06.2016 - 04.2017
Sales Lead
Pier 1 Imports Incde
11.2015 - 02.2016
Assistant Manager
Maurices
09.2015 - 11.2015
Sales Associate
Maurices
02.2015 - 09.2015
Bachelor of Arts - History
Boise State University
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