EBONY YOUNG
Eastpointe,MI
Summary
Entry-level Assistant Property Manager with outstanding knowledge of Yardi and Rent collection. Looking to bring further success to Detroit Housing Commission organization by leveraging strong skill set and proactive demeanor.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
DETROIT HOUSING COMMISSION
Detroit, MI
03.2022 - Current
- Process Rental payments
- Process and delegate work orders
- Create lease agreements
- Answer phones reroute calls
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Create memos, correspondence's and newsletters
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Obtain quotes from vendors and crete Requisition
- Assist with recertification
- Filing
- Processed security deposit refunds
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Escalated major issues to property manager for immediate remediation
BUILDING GROUDS CUSTODIAN
DETROIT HOUSING COMMISSION
DETROIT, MI
11.2005 - 03.2022
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Completed routine floor stripping, sealing and finishing.
- Operated compactors and balers to discard cardboard boxes and trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Created plans and communicated deadlines to complete projects on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
Education
No Degree - Central Service Technician
WCCCD
Detroit MI05.2007
No Degree - Medical Assisting
Ross Medical Education Center
Madison Heights, MI06.2000
Skills
- Property tours
- Telephone and email etiquette
- Administrative support
- Maintenance knowledge
- Building operations
- Customer service-focused
- Affordable housing programs knowledge
- Appointment Scheduling
- Property Inspections
- Great organizational skills
Timeline
Assistant Property Manager
DETROIT HOUSING COMMISSION
03.2022 - Current
BUILDING GROUDS CUSTODIAN
DETROIT HOUSING COMMISSION
11.2005 - 03.2022
No Degree - Central Service Technician
WCCCD
No Degree - Medical Assisting
Ross Medical Education Center
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