Ebony Zamor
Port St Lucie,FL
Summary
"Enthusiastic professional with a customer-focused approach and 7 years of experience in delivering exceptional service. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled communicator and problem-solver adept at multitasking in high-volume environments. Ready to contribute strong work ethic and organizational skills to a successful team, while continuously enhancing the customer experience."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cleveland Clinic Martin Health
Port St Lucie, FL
10.2018 - 11.2020
- Performed front desk duties, including answering phones, scheduling appointments, and greeting patients.
- Organized charts, documents, and supplies, demonstrating attention to detail for team efficiency.
- Efficiently relayed messages between patients and physicians regarding concerns, condition updates, or refill requests, ensuring effective treatment.
- Assessed, documented, and monitored vital signs daily, displaying a strong focus on accuracy and record-keeping.
- Conducted patient interviews to collect health history and other information about current medical issues.
- Guided patients to exam rooms, answered general questions, and prepared patients for physician interactions by explaining the process.
- Performed EKGs
- Assisted patients with spirometry tests, demonstrating a commitment to delivering high-quality service.
- Administered influenza vaccinations, Depo injections, and pneumococcal vaccinations, showcasing the ability to follow protocols.
- Consistently improved customer satisfaction by creatively resolving problems, mirroring the focus on solutions-driven approaches in a sales role.
- Managed data organization tasks such as file organization, spreadsheet development, report faxing, and document scanning.
- Screened patients over the phone, updating demographics, and confirming insurance details.
Medical Assistant
Treasure Coast Ear Nose& Throat
Port St Lucie , FL
09.2015 - 09.2018
- Collaborated with providers to assist during patient examinations, documenting critical provider-patient interactions.
- Ensured compliance with coding standards and accurately reviewed and coded medical documents and records.
- Maintained exam rooms and medical equipment, guaranteeing a clean and safe environment for patient care.
- Managed clinical documentation, adhering to office guidelines, and ensured the confidentiality of patient data.
- Coordinated and executed proper medical waste disposal procedures to maintain safety and hygiene.
- Administered patient allergy shots with precision and in compliance with medical protocols.
- Conducted patient preliminary physical tests, including measuring vital signs and recording results in the patient history summary.
- Assisted with patient preparation for medical examinations, prioritizing their comfort and well-being.
- Assisted patient with office surgeries and non-invasive procedures.
Licensed Insurance Agent- Remote/in Office
Convey Health Solutions
Fort Pierce , FL
08.2013 - 08.2015
- "Professionally explained insurance coverage options to potential policyholders, addressing their inquiries and concerns effectively.
- Managed inbound sales calls, proficiently utilizing platform features and providing technical support.
- Facilitated changes in insurance policies and regularly evaluated client requirements.
- Accurately calculated premiums and set up payment arrangements.
- Customized insurance policies according to clients' specific needs and financial situations.
- Enhanced client satisfaction by proactively resolving issues and delivering prompt responses to questions and challenges.
- Successfully promoted additional products to existing policyholders and potential clients.
- Guided prospective clients in exploring various insurance options, facilitating the selection of policies that align with their unique requirements.
- Promptly addressed customer inquiries and issues, prioritizing outstanding service.
- Carefully assessed customer needs and presented the most suitable options, skillfully upselling products and services."
- This revision is more concise and professional while retaining the key responsibilities of the licensed insurance agent role.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FLSome College (No Degree) - Medical Assistant
Indian River State College
Ft. Pierce, FLSkills
- Excellent verbal and written communication skills
- High levels of energy and a positive demeanor
- Strong problem-solving and conflict resolution abilities
- Strong active listening skills and empathy for customer needs
- Ability to take initiative and assume ownership while also being receptive to guidance
- Proficient in using customer relationship management (CRM) software
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Appointment scheduling
- Effective time management and multitasking skills
- Detail-oriented
- Prior authorization process
- Problem-solving and decision-making skills in fast-paced environments
- Proficient in using multiple EMR software- Epic, Greenway prime suite, e-MDs
- Effective team player
- Strong leadership skills
Certification
- CMA (AAMA) Certification (2015)
- HIV Blood BorneTraining 4 hours (2014)
- Basic Life Support Cardiopulmonary Resuscitation 4 hours (2018-current)
Timeline
Medical Assistant
Cleveland Clinic Martin Health
10.2018 - 11.2020
Medical Assistant
Treasure Coast Ear Nose& Throat
09.2015 - 09.2018
Licensed Insurance Agent- Remote/in Office
Convey Health Solutions
08.2013 - 08.2015
High School Diploma -
Vero Beach High School
Some College (No Degree) - Medical Assistant
Indian River State College
- CMA (AAMA) Certification (2015)
- HIV Blood BorneTraining 4 hours (2014)
- Basic Life Support Cardiopulmonary Resuscitation 4 hours (2018-current)
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