Ebony A G Hawthorne
Stockton,CA
Summary
Compassionate caregiver, creative entrepreneur, and community leader with over 10 years of experience in in-home care, foster care support, small business ownership, and volunteer service. Recognized for reliability, strong interpersonal skills, and a commitment to providing quality support and uplifting environments for individuals of all ages.
Overview
17
17
years of professional experience
Work History
Caregiver
In-Home Support Services
Stockton, CA
04.2008 - Current
- Assist with dressing and mobility (transferring, walking, wheelchair support)
- Plan and prepare balanced meals based on dietary needs
- Maintain a clean, safe, and organized living environment
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Customer Service Representative
Allegiance Telecom
Pleasant Hill, CA
03.2019 - 06.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Foster Caregiver / Support Provider
Life Care Coalition
Stockton, CA
01.2008 - 01.2022
- Provided daily care, emotional support, and structure for foster children in a trauma-informed environment
- Created and maintained a safe, stable home environment in line with foster care guidelines
- Supported children with behavioral challenges using patience, redirection, and consistent routines
- Helped children with schoolwork, emotional expression, hygiene, and social skills development
- Documented progress, incidents, and observations to support legal and therapeutic reporting
- Transported children to school, appointments, and supervised family visits
- Encouraged positive coping strategies and personal growth through mentorship and nurturing care
- Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
Education
Vocational Certificate - Medical Assistant
Maric College
StocktonHigh School Diploma - undefined
Fremont High School
OaklandSkills
- In-Home Caregiving & Elder Support
- Foster Care Support & Child Advocacy
- Trauma-Informed Care & Behavioral Management
- Customer Service & Scheduling
- Team Leadership & Volunteer Coordination
- Social Media Promotion
- Medical Terminology & Patient Support
Timeline
Customer Service Representative
Allegiance Telecom
03.2019 - 06.2023
Caregiver
In-Home Support Services
04.2008 - Current
Foster Caregiver / Support Provider
Life Care Coalition
01.2008 - 01.2022
Vocational Certificate - Medical Assistant
Maric College
High School Diploma - undefined
Fremont High School