Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities, specifically within the non-profit executive sector. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Ebony D. Williams
Summary
Overview
13
years of professional experience
1
Certification
Work History
Miller Tanner Assoc
Hotel Billing Specialist
04.2023 - Current
Job overview
- Review hotel folios and process/send hotel bills to adjusters.
- Research problem folios and resolve with Hotels.
- Audited and corrected billing and posting documents for accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Self-Employed
Event Coordinator/Boutique Owner
11.2020 - Current
Job overview
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Hired, trained and supervised volunteers and support staff required for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Inspected event facilities to confirm conformance to customer requirements.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Reviewed event bills to confirm accuracy and approve payment.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Oversaw event registration process by collecting and tracking attendee information.
- Implemented protocols and procedures to effectively manage planning process.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated travel and accommodations for event attendees.
Episcopal Children Services
Budget Director/Non-Profit
09.2018 - 04.2021
Job overview
- Compile, review, analyze, evaluate and recommend budget plans for all program contracts with consideration of the overall objectives of the organization
- Responsible for all related budget preparation documents, including the development of budget templates or worksheets, budget request documentation, budget support worksheets, or any necessary budget tables and tools, etc
- Compile, with input from program or center directors, and senior leadership, the annual operating budget and all grant contract budgets
- Provide strategic input as to direction, technical advice, and assistance with budgetary formulation, analysis, review, and control processes
- Prepare and submit monthly and annual grant program variance reports for Policy Council and program directors
- Prepare and submit to management the monthly and annual directly operated center variance reports
- Review, monitor and prepare any quarterly or annual reports for granting agencies indicating actual versus budget results
- Gather and input fiscal data into the HSES web-based reporting system
- Evaluate expenditure patterns to assure all critical needs are met and the budget is tracking according to targeted measurements
- Review, coordinate and monitor actual and projected tuition and fee revenues for directly operated centers
- Advise senior leadership as to results of analysis no less than on a quarterly basis, sooner should a pattern of decline result
- Prepare and submit complete and final reports pertaining to requirements relating to budget matters and financial data
- When requested, research and recommend alternatives to rectify administrative and operational problems related to budgeting
- Participate in the review of budget requests from programs
- Prepare summaries for the
- CFO, and other members of senior leadership
- Make recommendations on the requests
- Develop, recommend and implement budget policies and guidelines for the preparation of the annual and any supplemental budget requests
- Develop the criteria, formats and guidelines to be used by programs in the preparation of their annual and supplemental budget requests
- Meet with senior leadership and other administrative staff to clarify the budgetary requirements, answer questions related to the preparation of the budget to assist the programs in the preparation of their requests
- Coordinate responses to inquiries and requests from the Board of Trustees and outside granting organizations on allocation and expenditures.
Girls Inc. of Jax
Chief Operating Officer/Non-Profit
07.2010 - 09.2018
Job overview
- Human Resources/Payroll/Event Management/Risk Management
- Run and review monthly budget reports with department heads and the ED
- Ensure the accurate accounting of expenses within each department and for the organization
- Generate financial reports for all grants/funders to ensure compliance with grant financial specifications
- Ensure adequate cash flow to meet the Agency's operating needs
- Manage the AP and AR process, including invoices, deposits, and check requests, and their required documentation and approvals in accordance with Agency policies
- Approve all invoices submitted for payment based on available cash flow and recommendations of the CEO and the Bookkeeper/CPA
- Conduct financial analyses to ensure the purchasing of goods and services at the most reasonable cost
- Prepare vendor checks
- Assist with the development of the annual budget preparation strategy as well as assisting program and department managers with the preparation and management of the annual/department budgets
- Monitor and analyze the monthly operating results against budget, to include monthly financial statement summary and variance analysis
- Work with CPA to insure monthly statements are prepared
- Direct liaison to auditing firm
- Monitor and account for special events and fundraising revenue, restricted and unrestricted grants and donations, and daily receipts and disbursements
- Prepare financial presentations for board meetings
- Direct liaison to the Board of Directors and the Executive Committee in the absence of the CEO
- Participates as a committee member on the Finance Committee
- Manage the necessary human resource processes for hiring, payroll, vacation and other related processes
- Maintains positive working relationships with the PEO contract vendor
- Manually Process payroll
- Oversee all phases of the hiring process
- Conduct interviews with all potential FT employees with the CEO
- Orient new employees and oversee/evaluate their 90 day job performance with Supervisor
- Maintain oversight of all HR policies and staff member compliance
- Provide employee counseling and dismissal/termination, if required, with the CEO and Supervisor
- Maintain correct insurance(s) for the organization
- Plan, coordinate, manage all special events
- Review all contracts for special events, speakers, contract vendors, and all other commitments of any kind
- Work to ensure that the office is a safe place for employees, volunteers, and customers
- Direct liaison for all vendors that are associated with the building and technology
- Oversee all vendor contracts and scope of work for the facility and the organization
Education
St. Leo University
B.A. from Human Resources Management, Business Management/Finance
University Overview
- Dean's List 2010
Skills
- Microsoft Office including Outlook, QuickBooks, Vertical Response, ADP, Decision HR, Giftworks
- QGIV, MIP, MICROIX, Adobe, Various Tax & Payroll Software
- A/P & A/R general ledger
- Media Marketing to include collateral material creation
- Budget Management/Budget Analysis
- Event Coordination/Management
- IT Networking & Troubleshooting
- Medical Billing
- Social Media applications
- Fiscal Reporting
- Payment Posting
- Claims Processing
- Visual Merchandising
- Order Fulfillment
- Project Management
- Operations Oversight
- Vendor and Contract Negotiations
- Logistics Management
- Conference Planning
- Influencer Collaboration
- Product Photography
- Conflict Resolution
Certification
Notary Public
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Hotel Billing Specialist
Miller Tanner Assoc
04.2023 - Current
Event Coordinator/Boutique Owner
Self-Employed
11.2020 - Current
Budget Director/Non-Profit
Episcopal Children Services
09.2018 - 04.2021
Chief Operating Officer/Non-Profit
Girls Inc. of Jax
07.2010 - 09.2018
St. Leo University
B.A. from Human Resources Management, Business Management/Finance
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