Ebonye T. Grigley
Riverview,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and efficient Data Entry Clerk with 2+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Health Plan Services
Tampa, FL
09.2018 - 03.2022
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Maintained current product knowledge to meet customer needs and increase sales.
Customer Service Specialist
NetWolves
Tampa, FL
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Data Entry Clerk
Adecco
Tampa, FL
06.2020 - 01.2021
- Answer incoming call from 50+ members regarding data breaches, settlements etc
- Provided information off FAQ verbatim
- Handle and carefully respond to customer via incoming calls, mail, and email
- Adapting to change last minute
- Completed data entry tasks with accuracy and efficiency.
- Assisted with developing data entry processes.
- Utilized techniques for increasing data entry speed.
- Created spreadsheets for more efficient recordkeeping.
Credit Specialist
Bank of America
tampa, fl
01.2019 - 07.2019
- Answered incoming member calls
- Oversaw member information reconciliation procedures and paperwork
- Researched and resolved discrepancies in enrollment activity
- Reviewed & validated applications for accuracy and completeness ` Accomplishments
- Achieved high-performance evaluations for call handling ability and quality services provided to patients in a fast-paced, high volume call center
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
Receptionist
DDPG
Tampa, FL
01.2013 - 05.2015
- Scheduled, rescheduled and cancelled appointments for dental patients for 26 offices.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
House Cleaner
Handy Cleaning Service
tampa, FL
01.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
High School Diploma -
East Bay High School
05.2017
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Customer Account Management
- Customer Relations
- Microsoft Excel
- Problem-Solving Ability
- Medical Record Updating
- Health Insurance Verification
- Quality Patient Care
- Empathy and Compassionate Care
- Cleaning and Maintenance
- Exceptional Communicator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The best way out is always through.
Robert Frost
Timeline
Customer Service Specialist
NetWolves
04.2022 - Current
House Cleaner
Handy Cleaning Service
01.2021 - 11.2023
Data Entry Clerk
Adecco
06.2020 - 01.2021
Credit Specialist
Bank of America
01.2019 - 07.2019
Customer Service Representative
Health Plan Services
09.2018 - 03.2022
Receptionist
DDPG
01.2013 - 05.2015
High School Diploma -
East Bay High School
Similar Profiles
Ashanti FordAshanti Ford
Billing & Enrollment Speacialist at Health Plan ServicesBilling & Enrollment Speacialist at Health Plan Services
Ilma RamirezIlma Ramirez
Customer Service Representative at Health Plan ServicesCustomer Service Representative at Health Plan Services
Destynee ThorntonDestynee Thornton
Escalation Specialist at Wipro Health Plan ServicesEscalation Specialist at Wipro Health Plan Services