Ebonye A. Brice
Montrose,Ca
Summary
I am seeking to obtain a position in a company that has an impeccable reputation. My dedication to assisting highly effective administrative teams and managing office operations with efficiency and grace. My excellent communication and relationship-building skills and proficiency in Microsoft Office makes for a great addition to any company.
Overview
20
20
years of professional experience
Work History
Freelance Administrative Coordinator
Various Companies
07.2021 - 02.2023
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Transcribed meeting minutes for management's records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning.
- Organized (ZOOM, TEAMS, & SKYPE) meetings and coordinated staff participants availability.
- Kept high average of performance evaluations for 19 months.
- Developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Mentored office employees on proper administrative procedures and how to use programs such as Mattersmost, Okta, keeping operations consistent and efficient for maximum performance.
- Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Sales Expert/Scheduler
Select Marketing, Remodeling Center
08.2016 - 01.2019
- Set appointments with potential customers at their convenience
- Provide accurate and appropriate information in response to customer’s inquiries
- Demonstrate mastery of customer service call script within specified time frames
- Maintained up-to-date records at all times
- Properly direct inbound calls in phone queues to improve call flow
- Assured readiness for prospective properties
- Maintain proper communication between agent and seller to assure accuracy.
Home Health Caregiver
Personal/Elderly Relative
09.2014 - 08.2016
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered prescribed medications under direction of physician.
- Increased medication and medical terminology knowledge through research and continuing education.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
A/P & A/R, Collector, Human Resource/Administrative Assistant
Vital/Innovative Office Properties Inc
09.2009 - 11.2012
- Processed and monitored incoming payments and secure revenue by verifying and posting receipts.
- Kept track and processed accounts and incoming payments in compliance with financial policies and procedures.
- Interviewed and recommended to CEO/Owner personnel for hire.
- Established and maintained organizational climate that encourages development.
- Collect payment on past due bills.
- Organized delinquent list according to severity.
- Set up repayment plans and new terms of sale.
- Recorded new customer’s commitment to repay debt.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and directed 100-150 outbound and inbound phone calls per day.
- Set up orientations and initial training for new employees.
- Recruited and screened qualified potential employees.
Office Manager
Rainbow Media
03.2006 - 09.2008
- Prepared offices for new hires (ie
- Room and suite key, parking passes, cable amenities, phone services, computer and IT support set-up)
- Coordinated office administration and procedures in order to ensure organizational efficiency, and safety
- Served as the point person for office manager duties including, maintenance, mailing, shopping, supplies, equipment, bills, and errands
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Customer Service Representative/Teller
Check Into Cash
01.2005 - 01.2006
- Customer Service; Cash handling.
- Collections on delinquent accounts.
- Auditing of accounts.
- Daily trips to Bank for deposits, account info, drop-offs.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Calculated fees due, interest and change for customer transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
Copy Center Specialist
Office Depot
01.2003 - 01.2005
- Printing, copying, faxing, laminating, and binding of all order requests
- Processed all shipping orders for UPS; Processed all customer invoices, orders, and requests
- Tracked and researched all problem orders
- Assist management with special orders and projects; cash handling
- Ordered business cards, notary embossers, signature stamps via direct manufacturing, met customer’s deadlines.
Education
Online,-Bookkeeping Certification -
New York Institute of Career Development
Accounting Clerk Certification - undefined
Venice Skills
2016
undefined
Academy of Radio & Television Huntington Beach
2006
Skills
- Trustworthy
- Sales Expert & Coordinator
- Strong Leadership and Managerial Skills
- 80 WPM
- Proficient in Quickbooks, MS Word, Excel, MS Office
- Schedule Management
- Correspondence Preparation
- Travel Arrangements
- Data Entry
- Attention to Detail
- Customer Service Management
- Staff Training
Timeline
Freelance Administrative Coordinator
Various Companies
07.2021 - 02.2023
Sales Expert/Scheduler
Select Marketing, Remodeling Center
08.2016 - 01.2019
Home Health Caregiver
Personal/Elderly Relative
09.2014 - 08.2016
A/P & A/R, Collector, Human Resource/Administrative Assistant
Vital/Innovative Office Properties Inc
09.2009 - 11.2012
Office Manager
Rainbow Media
03.2006 - 09.2008
Customer Service Representative/Teller
Check Into Cash
01.2005 - 01.2006
Copy Center Specialist
Office Depot
01.2003 - 01.2005
Online,-Bookkeeping Certification -
New York Institute of Career Development
Accounting Clerk Certification - undefined
Venice Skills
undefined
Academy of Radio & Television Huntington Beach
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