Ebony Enriquez
Rockledge,FL
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, training, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Stand Manager
7brew Coffee
Ft. Pierce, FL
03.2024 - Current
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed daily operations of the stand, including scheduling staff, overseeing customer service, bank runs, and ensuring labor consistently matched sales.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed financial reports to identify areas of improvement or potential growth opportunities.
- Boosted team performance by improving training and sales strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw all aspects of ordering supplies and receiving inventory.
- Monitored inventory levels to ensure adequate stock for peak times.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Barista
7brew Coffee
Rockledge, FL
11.2023 - 03.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested appealing products.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee preparations.
- Ordered and received supplies to restock beverage items.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized POS system to receive and process customer payments.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Shift Lead
7brew Coffee
Rockledge, FL
03.2023 - 03.2024
- Ensured sustained excellence in product quality.
- Collaborated with management to set performance goals and evaluate progress.
- Identified needs of customers promptly and efficiently.
- Ensured that all safety protocols were followed at all times.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Maintained positive working relationship with fellow staff and management.
- Delegated tasks to employees and monitored activities and task completion.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
Team Member
Urban Air Adventure Park
Viera, FL
01.2020 - 06.2022
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Operated cash registers to process payments from customers.
- Looked for ways to go above and beyond job requirements.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Upheld high standards of productivity and quality in operations.
- Facilitated operations in both customer-facing and kitchen areas of cafes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Rockledge High School
Rockledge, FL03-2024
Skills
- Customer service
- Reliability
- Decision-making
- Multitasking capacity
- Task delegation
- Teamwork and collaboration
- Adaptability and flexibility
- Effective communication
- Staff management
- Operations management
- Recruitment and hiring
- Professionalism
- Store maintenance
- Employee training
- Scheduling and rostering
Timeline
Stand Manager
7brew Coffee
03.2024 - Current
Barista
7brew Coffee
11.2023 - 03.2024
Shift Lead
7brew Coffee
03.2023 - 03.2024
Team Member
Urban Air Adventure Park
01.2020 - 06.2022
High School Diploma -
Rockledge High School
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