Ebony Hollis Brooks
Cibolo,TX
Summary
Results-driven professional with the United States Air Force, skilled in quality assurance and active listening. Proven ability to enhance team performance through analytical problem-solving and exceptional customer service. Recognized for building strong relationships and resolving complex issues while maintaining attention to detail in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NCOIC, Air Force Military Retraining
United States Air Force, USAF
08.2024 - Current
- Paid attention to detail while completing assignments.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
NCOIC, Commander Support Staff
United States Air Force, USAF
09.2022 - 07.2024
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
- Resolved customer complaints with diplomatic and courteous communication.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Force Management NCOIC
United States Air Force
09.2020 - 07.2022
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Cultivated interpersonal skills by building positive relationships with others.
NCOIC Commander Support Staff
United States Air Force, USAF
03.2017 - 07.2020
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Followed up with customers to verify satisfaction and address outstanding concerns.
NCOIC, Commander Support Staff
United States Air Force, USAF
12.2015 - 02.2017
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
NCOIC, Career Development
United States Air Force, USAF
01.2013 - 11.2015
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
NCOIC, Formal Training
United States Air Force, USAF
01.2011 - 01.2013
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
Relocations Counselor/Customer Support Journeyman
United States Air Force, USAF
02.2006 - 01.2011
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Guided clients in developing skills and strategies for dealing with problems.
Education
Bachelor of Science - Human Resources Management
University of Maryland, Global Campus
Baltimore, MD05-2026
Associate of Applied Science - General Studies
University of Maryland, Global Campus
Baltimore, MD05-2021
Associate of Science - Human Resources Management
Community College of The Air Force
Montgomery, AL02-2018
Skills
- Transformative Leadership
- Effective Communication
- Team Building
- Managerial Oversight
- Customer Service Skills
- Interpersonal Communication
- Attention to Detail
- Teamwork and collaboration
- Active Listening
- Quality Assurance
- Analytical
- Task Prioritization
Professional Publications
What's Your Fish? The Story of Jonah - Publication Date: July 6, 2018
It Is Time - Publication Date: September 30, 2019
Failing Forward Into God's Purpose - Publication Date: October 16, 2020
Certification
D-SAACP advocate level I certified
Job Related Training
Sexual Assault Prevention and Response Training - 2024
Suicide Prevention - 2024
DAF - Operations Security Awareness Training - 2024
Cyber Awareness Training - 2024
Force Protection - 2024
Brandon Act 2024
DoD Combat Trafficking in Persons (CTIP) - 2023
Additional Information
Secret Clearance - 2021
D-SAACP advocate level I certified/Sexual Assault Victim's Advocate
Department of the Air and Space Force Commendation Medal - 2024
Department of the Air and Space Force Commendation Medal - 2022
Department of the Air and Space Force Commendation Medal - 2020
Department of the Air and Space Force Commendation Medal - 2017
Department of the Air and Space Force Achievement Medal - 2024
Department of the Air and Space Force Achievement Medal - 2016
Department of the Air and Space Force Achievement Medal - 2009
Department of the Air and Space Force Achievement Medal - 2008
Airman of the 1st Quarter - 2010
Personnel Manager of the Year - 2008
Timeline
NCOIC, Air Force Military Retraining
United States Air Force, USAF
08.2024 - Current
NCOIC, Commander Support Staff
United States Air Force, USAF
09.2022 - 07.2024
Force Management NCOIC
United States Air Force
09.2020 - 07.2022
NCOIC Commander Support Staff
United States Air Force, USAF
03.2017 - 07.2020
NCOIC, Commander Support Staff
United States Air Force, USAF
12.2015 - 02.2017
NCOIC, Career Development
United States Air Force, USAF
01.2013 - 11.2015
NCOIC, Formal Training
United States Air Force, USAF
01.2011 - 01.2013
Relocations Counselor/Customer Support Journeyman
United States Air Force, USAF
02.2006 - 01.2011
D-SAACP advocate level I certified
Bachelor of Science - Human Resources Management
University of Maryland, Global Campus
Associate of Applied Science - General Studies
University of Maryland, Global Campus
Associate of Science - Human Resources Management
Community College of The Air Force
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