Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Ebony L. Dendy

Ebony L. Dendy

Pittsburgh,PA

Summary

Senior IT professional and U.S. Army veteran with a multifaceted technical career streamlining projects and maintaining schedules to ensure maximum customer satisfaction and business revenue for 23+ years.

A professional that operates on the premise of integrity, communication and transparency to build or create simple to complex technical architecture with successful completion rates by driving strategic and collaborative cross-functional teams.

Exercising business acumen in accounting, financial services, higher education, insurance, investments and technology sectors.

Overview

23
23
years of professional experience
3
3
Certification

Work History

Sr. IT Project Manager

University Of Pittsburgh
05.2021 - Current
  • Streamlines project delivery with Agile methodologies, resulting in $200k cost savings (15%) through improved collaboration.
  • Reduces software development timeframes, yielding $150k expense reduction (20%) by optimizing processes via identifying/reducing bottlenecks.
  • Coordinates cross-functional teams, ensuring on-time delivery and compliance, preventing 100k in potential penalties (10%).
  • Adheres to schedules, meeting key milestones at each project phase, avoiding $50k in delays and associated costs (5%).
  • Manages project scope changes efficiently, implementing change management processes, saving 120k (12%) in unforeseen expenses.

Sr. API/Agile Business Systems Analyst

Pyramid Consulting
09.2020 - 02.2021
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals that resulted in over $1M cost savings and 15% expense reduction.
  • Elicited and documented succinct business and system requirements.
  • Improved systems by studying current practices and designing modifications, accordingly.

IT Project Manager/Business Analyst

TekSystems
09.2019 - 06.2020
  • Executed data- driven root cause analysis for issues along with recommended corrective actions, resulting in reduced rework of approximately $300k cost savings and (30%) expense reduced.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing, and presenting data in visually appealing and easy, informational format.
  • Provided technical support for troubleshooting analytics and reporting issues.

Scrum Master/Lead Business Systems Analyst

BNY Mellon
01.2013 - 08.2019
  • Collected, defined, and analyzed business requirements, resulting in estimated cost savings of over $100k/year through increased operation efficiency and reduced resource wastage.
  • Trained business personnel in use of systems, leading to improved productivity and an estimated $50k in increased output and reduced training expenses.
  • Employed enhanced decision-making processes and optimized resource allocation through business process improvements and determining critical systems needing implementation(s).
  • Coordinated data migration and consolidation efforts, minimizing data redundancy, enhancing data accessibility, leading to improved business insights and strategic decision-making capabilities.

Senior Business Consultant

Confluence Technologies
07.2010 - 01.2013
  • Performed initial assessments during meetings with assigned clients resulting in $100k cost savings (10%) through streamlined processes.
  • Utilized assessments to counsel clients on controls, risks and productivity inefficiencies leading to a $250k reduction (25%) in operational costs.
  • Analyzed and interpreted data to identify problem areas for improvement, resulting in a 200k increase (20%) in productivity.
  • Gathered pertinent reports and information, achieving 120K cost savings (12%) through optimized resource allocation.

Education

MBA - International Business

Point Park University
Pittsburgh, PA

Bachelor of Arts - Economics

University of Pittsburgh
Pittsburgh, PA

Skills

  • Project & Portfolio Management
  • Business Systems Analysis
  • Complex Problem Solving
  • Conflict Resolution
  • Emotional Intelligence
  • Quality Assurance
  • Software Development Lifecycle Management (SDLC)
  • Strategic Planning
  • Test Planning
  • Risk Aversion
  • Training

Accomplishments

  • Achieved 5 -Year IT Service Management Strategic Plan by completing 3 successful ITIL practices with accuracy and efficiency.
  • Collaborated with team of 37 in the development of the Identity and Access Management 3-5 Year Strategic Plan that resulted in a program.
  • Manages 3 to 5 cross-functional teams of 75+ staff members.

Affiliations

  • Project Management Institute - PMP certification candidate for 2024
  • Pennsylvania Women Work (PAWW) - Board member for 2 years and volunteer for 13 years.
  • Just Mediation Pittsburgh (JMP) - professional mediator for tenant landlord housing disputes
  • Women's Leadership Council (WLC) - Member via the United Way of Southwestern Pennsylvania (UWSWPA) -review funding proposals, fund raising, etc.

Certification

IRS Certified Tax Preparer (Basic) – January 2024

Lean Six Sigma Green Belt (LSSGB), Six Sigma Global Institute - March 2022 #47715509

Communicating with Impact, Development Dimensions International (DDI) - December 2022

Mediator Certification, Just Mediation Pittsburgh - March 2021

Timeline

Sr. IT Project Manager

University Of Pittsburgh
05.2021 - Current

Sr. API/Agile Business Systems Analyst

Pyramid Consulting
09.2020 - 02.2021

IT Project Manager/Business Analyst

TekSystems
09.2019 - 06.2020

Scrum Master/Lead Business Systems Analyst

BNY Mellon
01.2013 - 08.2019

Senior Business Consultant

Confluence Technologies
07.2010 - 01.2013

MBA - International Business

Point Park University

Bachelor of Arts - Economics

University of Pittsburgh

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Ebony L. Dendy