Ebony L. Lawal
HR Business Partner
Chicago,IL
Summary
Result oriented HR professional with over 20 years experience acquired in various industries. Strategic business partner to senior management in supporting corporate growth by designing and implementing effective people programs. Experienced in handling HR/ Employee Relations related matters both unionized and non unionized environments. Demonstrated experience in initiating cost containment strategies resulting in significant savings. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
National Talent Sourcer
Aspire Healthy Energy Drinks
Chicago, IL
01.2022 - Current
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
Recruiting Manager (Contract)
Unlocking Greatness Staffing
Mount Prospect, IL
09.2021 - 01.2022
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruitment team and educated and mentored new advisors.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Devised hiring and recruitment policies for 10 -employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 5 new employees.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked with senior leadership in overhauling Salesforce.
- Streamlined recruiting processes for entire team.
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
District Manager
Securitas Security Services USA
Chicago, IL
01.2020 - 07.2021
- Empowered to make business decisions that affected my career as well as the Company's bottom line.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised 103 employees between 32 locations to enforce high-quality standards of operation.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Coordinated with other district managers to actualize performance improvement strategies.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Implement procedures with recruiting and onboarding duties, including new hire orientations. Helped facilitate recruitment measures throughout various departments within the market.
HR Business Partner
CVS Pharmacy
Chicago, IL
05.2018 - 01.2020
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200+ new employees.
General Manager
Best Buy
Chicago, IL
10.2016 - 05.2018
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Identified trends in customer marketplaces to develop valuable solutions.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Utilized enterprise risk management software to improve operational insight and planning.
- Managed budget implementations, employee evaluations and contract details.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Implemented operational strategies and effectively built customer and employee loyalty.
Field Operations Manager
Sears In Home Service
Bloomingdale, IL
03.2013 - 07.2016
- Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Met with senior management to determine needs and develop roadmaps.
- Managed $17M operations budget and launched monthly communications processes to enable best practices implementation.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Implemented and maintained high standards of quality in all areas.
- Created, spearheaded and supervised employee recognition programs.
- Oversaw work of 66 personnel, with 66 direct reports.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
General Manager
T-Mobile
Chicago, IL
11.2010 - 10.2012
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified trends in customer marketplaces to develop valuable solutions.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations and contract details.
Operations Manager
Sam's Club
Vernon Hills, IL
07.2008 - 09.2010
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed systems to track and log work issues.
Sales Manager
Staples
Chicago, IL
05.2006 - 08.2008
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Used vendor expertise to deliver educational content to sales team.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
Education
Master of Science - Human Resources Management
Keller Graduate School of Management
Chicago, IL12.2022
Bachelor of Science - Human Resources Management
DeVry University
Villa Park, IL03.2021
Skills
- Multi-Unit Management
- Resourcing
- Conflict resolution
- Talent Management
- Employee Training and Development
- Diversity and Inclusion Initiatives
- Reward and Benefit
- Organization Design
- Performance Improvements
- Succession Planning
- Performance Management Restructuring and Optimizing structures
- Applicant Tracking Systems Proficient
- Recruitment and Retention Strategies
- Training Development and Execution
Certification
- SHRM-CP, SHRM Better Workplace's Better World - May 2022
Timeline
National Talent Sourcer
Aspire Healthy Energy Drinks
01.2022 - Current
Recruiting Manager (Contract)
Unlocking Greatness Staffing
09.2021 - 01.2022
District Manager
Securitas Security Services USA
01.2020 - 07.2021
HR Business Partner
CVS Pharmacy
05.2018 - 01.2020
General Manager
Best Buy
10.2016 - 05.2018
Field Operations Manager
Sears In Home Service
03.2013 - 07.2016
General Manager
T-Mobile
11.2010 - 10.2012
Operations Manager
Sam's Club
07.2008 - 09.2010
Sales Manager
Staples
05.2006 - 08.2008
Master of Science - Human Resources Management
Keller Graduate School of Management
Bachelor of Science - Human Resources Management
DeVry University
- SHRM-CP, SHRM Better Workplace's Better World - May 2022
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