Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ebony R Sims

Paramount,CA

Summary

Experienced Housekeeping Supervisor with a strong background in hospitality. Skilled in managing and leading teams to deliver efficient housekeeping operations that meet guest needs. Committed to resolving guest situations and promoting satisfaction within policy guidelines.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

9
9
years of professional experience

Work History

Housekeeping Manager

Vanna's Cleaning Company
Los Angeles, CA
01.2022 - 12.2023
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.

Cashier

Toys"R"Us
Los Angeles
02.2015 - 06.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Bachelor of Science - Criminal Justice

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05-2028

Skills

  • Health and safety compliance
  • Customer Relationship Management
  • Performance Improvements
  • Document Management
  • Team Leadership
  • Strong leadership abilities
  • Teamwork and Collaboration
  • Organizational Skills
  • Team building
  • Effective Communication
  • Excellent Communication
  • Problem-Solving

References

References available upon request.

Timeline

Housekeeping Manager

Vanna's Cleaning Company
01.2022 - 12.2023

Cashier

Toys"R"Us
02.2015 - 06.2018

Bachelor of Science - Criminal Justice

Indiana University - Purdue University Indianapolis

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Ebony R Sims