Ebony S. Jackson
Fayetteville,US
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Senior Client Intake Specialist
B'Yond Decor Event Planning
Fayetteville, NC
01.2020 - Current
- B’Yond Decor Event Planning S: Tonja Bennett P: 910.229.1387, 28314 20 hrs/w, $30/ hr
- Conducted follow-up calls to ensure that all required documentation was received from clients.
- Answered questions from potential clients regarding services provided by the organization.
- Collaborated with external agencies or organizations on behalf of clients.
- Developed strategies for improving existing client intake processes.
- Prepared reports summarizing key findings related to client intakes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed and distributed invoices to bill clients.
- Gathered and documented detailed information about clients' needs, preferences, and background.
- Maintained accurate records of all client intakes in accordance with applicable regulations.
- Reviewed applications for completeness and accuracy before submitting them to appropriate departments.
Cosmetics Arts Program Director
Miller Motte College/ STVT AAI EDUCATION INC
Fayetteville , NC
01.2017 - 10.2019
- Created a positive learning environment by providing individualized instruction to meet the needs of each student.
- Assessed and evaluated student work, providing feedback and guidance to help them improve their skills.
- Maintained accurate records of attendance, grades, and other pertinent information for each student.
- Developed lesson plans that focused on various aspects of art including color theory, composition, perspective, figure drawing.
- Provided constructive criticism while encouraging creativity in all students.
- Motivated students to reach their highest potential by setting achievable goals.
- Participated in faculty meetings where upcoming events were discussed and planned out.
- Developed lesson plans to teach course materials according to schedule.
- Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Maintained student attendance records, grades and other required records.
- Created and maintained digital student portfolios, tracking student progress throughout academic year.
Lead Cosmetic Arts Instructor
Miller Motte College
Fayetteville, NC
06.2015 - 12.2017
- Miller Motte College S: Gwendolyn Rouse May contact ,Ramsey St
- P: 910.382.3459 May contact
- Fayetteville, NC 28304 40 hrs./w, $50,000/yr.
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Managed program operations and provided strategic leadership for workers.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Devised evaluation strategies to monitor performance and determine need for improvements.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
- Logged program activities and maintained official station records for internal use and government review.
Clinic Floor Leader
Paul Mitchell The School Fayetteville
Cross Creek, NC
03.2011 - 07.2015
- 485.6310 May contact
- Fayetteville, NC 28303 40 hrs./w, $18.50/hr
- Provided daily direction and guidance to a team of 10+ employees.
- Monitored sales performance against goals, communicated results to staff, and developed action plans for improvement.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted with the scheduling of staff hours based on business needs.
- Generated reports related to sales targets, labor costs, inventory levels.
- Monitored store operations to ensure that all areas are properly stocked with merchandise.
- Responded promptly to emails from customers
- Provided feedback on customer interactions in order to improve overall customer experience.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Shared product knowledge with customers while making personal recommendations.
- Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Hair Stylist
TSL Hair Studio S: Teresa Simmons
Fayetteville, NC
05.2011 - 08.2014
- Cumberland Rd P: 910.263.8005 May contact
- Fayetteville, NC 28306 40 hrs./w, $40,000/yr
- Duties: Performed duties as a booth rent stylist
- Provided cosmetic services such as, men and women’s haircuts, chemical services sew in extensions, extensions,
- educated clients on maintaining healthy hair, established strong relationships with clients to generate long term business.
- Provided personal consultations to determine clients' styling needs and preferences.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Scheduled appointments for customers using internal software system.
Material Coordinator/Scheduler
The Logistics Company
Fayetteville, NC
09.2006 - 02.2009
- Douglas LillingtonButner rd P: 910.396.8252 May contact
- Ft
- Bragg, NC 28310 40 hrs./w, $24.00/hr
- Performed a variety of administrative management and training functions in support of Support Operations
- Prepared long term, current, and future planning for inbound and outbound units and individuals by using Microsoft Office Excel applications
- Tracked and reported the progress of all theater-specific training events for all mobilizing units for validation
- Developed and coordinated plans for all mobilizing and demobilizing units and individuals
- Served as the liaison with installation agencies to ensure all mobilizing individual processing activities and training requirements were scheduled, and completed
- Developed and updated an hour-by-hour event schedule with coordination made for each appointment and movement to each appointment.
Administration/Maintenance
United States Army
10.2000 - 07.2004
- ADA P: 915.569.5339 May contact
- Ft
- Bliss, TX 79925 40 hrs./w, $16,065/ yr
- Placing the Patriot launching system in the field and supplying launching station with Patriot missiles, o
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Maintained accurate records of all maintenance activities performed.
- Provided technical support to production staff for machine troubleshooting needs.
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Implemented troubleshooting techniques to resolve issue.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Education
Bachelor's Degree - Business Administration
Liberty University
12.2022
Organizational Management
Ashford University
05.2014
Cosmetology/Cosmetology Instructor Licenses - Cosmetology/Cosmetology Instructor
Paul Mitchell the School
03.2011
General Education
Fayetteville Technical Community College
01.2005
College Prep
John F. Kennedy High School
01.2000
Skills
- Strong Leader,
- Dedicated to professional growth
- Professional demeanor
- Communicates effectively,
- Organized
- Proactive, “take charge” professional,
- Ability to focus in high pressure situations,
- Consistently producing top-quality work,
- Works effectively in a fast paced environment
- Consistently completes tasks and meets deadlines
- Ability to work independently and with a team
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent clerical skills, initiative, integrity, attention to detail
- Strong willingness to learn and follow-through skills
- Knowledge and experience in using Microsoft office applications,
- Knowledge of military rank and structure
- Previously held a Top Secret security clearance
- Exceptional Verbal and Written Communication Skills
Additional Information
- Honors, Awards , The Army Achievement Medal (04/18/2004); Meritorious Achievement during “Operation Enduring Freedom”; Certificate of Achievement (06/01/2003) Outstanding Performance during combat operations in support of "Operation Iraqi Freedom"; The Army Achievement Medal (06/14/2002) Exceptionally meritorious service as a Foxtrot Battery Missile Crew member.; The Army Achievement Medal (11/15/2001) Meritorious Achievement during the battery table XII certification
Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Senior Client Intake Specialist
B'Yond Decor Event Planning
01.2020 - Current
Cosmetics Arts Program Director
Miller Motte College/ STVT AAI EDUCATION INC
01.2017 - 10.2019
Lead Cosmetic Arts Instructor
Miller Motte College
06.2015 - 12.2017
Hair Stylist
TSL Hair Studio S: Teresa Simmons
05.2011 - 08.2014
Clinic Floor Leader
Paul Mitchell The School Fayetteville
03.2011 - 07.2015
Material Coordinator/Scheduler
The Logistics Company
09.2006 - 02.2009
Administration/Maintenance
United States Army
10.2000 - 07.2004
Bachelor's Degree - Business Administration
Liberty University
Organizational Management
Ashford University
Cosmetology/Cosmetology Instructor Licenses - Cosmetology/Cosmetology Instructor
Paul Mitchell the School
General Education
Fayetteville Technical Community College
College Prep
John F. Kennedy High School
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