Ebony S. Washington
Hawthorne,California
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Utilities Specialist
Essex
01.2022 - Current
- Responsible for retaining income tax information
- Pulling reports for each property
- Conduct general billing inquiries
- Correct billing errors
- Consult with tech support
- Build rapport utilizing effective questions with customers
- Budget Report
- Disposition/Acquisition for property sales
- Audit billing for properties
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Tax Associate
H&R Block
11.2022 - 04.2023
- Conduct face-to-face tax interviews with clients
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide IRS audit support
- Support office priorities through teamwork and collaboration
- Completed and filed returns with tax departments at local, state, and federal levels
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation
- Analyzed financial records to verify accuracy of tax returns
- Prepared tax returns for clients in various industries according to government regulations and requirements
Billing Coordinator
Essex
09.2020 - 12.2021
- Responsible for retaining income tax information
- Pulling reports for each property
- Conduct general billing inquires
- Correct billing errors
- Consult with tech support
- Build rapport utilizing effective questions with customers
- Turning utilities on and off
- Dispositions for property sales
- Contracts for tenants
- Audit billing for properties
- Oversaw daily operations for billing department handling payments monthly
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Organized accounts for financial audits and supported audit process
- Reviewed and reconciled customer accounts to manage accuracy of payments
Administrative Assistant
AppleOne, Essex
01.2020 - 09.2020
- Responsible for retaining income tax information
- Pulling reports for each property
- Conduct general billing inquires
- Correct billing errors
- Consult with tech support
- Build rapport utilizing effective questions with customers
- Turning utilities on and off
- Dispositions for property sales
- Contracts for tenants
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Assistant PM
Covenant Management
02.2005 - 09.2020
- Prepare and send all outgoing mail and packages including certified, overnight, and special deliveries
- Handle accounts payable & receivable
- Work with vendors
- Handle lease administrative duties
- Show units to potential prospects
- Prepare rental agreements
- Collect rent from tents
- 3 day and 30-day notices
Resource Assistant
AppleOne
11.2019 - 12.2019
- Assist in non-employee data entry hire to term
- Research any issues and missing information prior to input into Lawson
- Assist with HRIS mailbox maintenance and phones for non-employee related issues/tickets
- Manages Non-Employee Service Center tickets in ServiceNow
- Assist with other task as assigned to help with team as needed i.e., data clean-up identified for Lawson
- Collaborates with other teams as necessary when auditing non-employee data to ensure data is clean and identify any issues
- Independently research issues, compiling information and data to assist with issues
- Distributes and disseminates information within department and/or unit
- Formats and types of correspondence, documents, memos, reports, meeting minutes and/or presentations materials
- Scans or makes copies of correspondence or other printed materials and compiles basic reports
- Replenishes and orders office supplies, may arrange for equipment maintenance
- May assist with expense reports, monitoring budget, and/or tracking invoice payments
- May act as or support Staff Development Advisory Network (SDAN), Safety Representative and/or Kronos editor department and or unit.
Facilities Assistant
T.H.E. Health & Wellness Center
06.2018 - 11.2019
- Prepare and send all outgoing mail and packages including certified, overnight and special deliveries
- Manage different task in department (staff, training, and contractors)
- Make sure all certifications and registration are up to date
- Send out memos to staff as needed
- Complete deadlines with work orders and projects
- Maintain confidentiality information with patients and Human Resources
- Take minutes during meetings
- Prepare monthly EOC reports for staff meetings
- Payroll
- Work closely with COO on projects (Joint Commission, Site Visits and Audits)
- Make sure staff have Blood-borne Pathogens for Healthcare, and DOT Regulated Medical Waste
- Place PO’s
- Keep track of inventory for Facilities and Medical
- Built relationships with vendors and contractors to support timely and cost-effective services
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance
- Conducted regular facility inspections to identify repair needs or improvements
- Provided support and services related to mail and deliveries
- Updated tracking system monitoring facilities-related materials, supplies and equipment
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies
Wellness Coordinator
The Joint Chiropractic
08.2017 - 02.2018
- Execute all The Joint Chiropractor’s Standard Operating Procedures
- Complete transactions using point of sale software and update all patient’s information
- Marketing/sales to attract new patients into the clinic
- Educate patients on wellness offering and services
- Professional Customer Service
- Manage Calendar for payment adjustment and follow-up appointments
- Collected and tracked information about participation and outcomes of individual programs
- Build productive relationships with vendors and on-site providers
Foreign AirMail Clerk
United States Postal Service
07.2011 - 04.2017
- Expedite International Parcels in a fast-paced environment, operating highly effective Global Business System to meet all daily, weekly and monthly goals
- Maintain on time processing and dispatching of over 250,000 parcels daily through multiple ground and air carriers WorldWide, following restricted FAA and OSHA guidelines
- Train, coach and assist with development of new team members
- Plan and execute events and marketing program
Education
Associate of Science - Business Administration
West Los Angeles College
Culver City, CASkills
- Yardi Voyager
- Microsoft Office, Yardi Voyager
- Accounting and Administrative
- Administrative Support
- Inbound Phone Calls
- Property Amenities
- Property Management
- Clerical Support
- Tenant Screening
- Vendor Contract Negotiation
- Accounts Payable and Accounts Receivable
- Property Showing
Certification
- Tax, H&R Block - 11/2022 - 4/2023
- Licensed Notary Signing Agent - Exp 3.2027
Timeline
Tax Associate
H&R Block
11.2022 - 04.2023
Utilities Specialist
Essex
01.2022 - Current
Billing Coordinator
Essex
09.2020 - 12.2021
Administrative Assistant
AppleOne, Essex
01.2020 - 09.2020
Resource Assistant
AppleOne
11.2019 - 12.2019
Facilities Assistant
T.H.E. Health & Wellness Center
06.2018 - 11.2019
Wellness Coordinator
The Joint Chiropractic
08.2017 - 02.2018
Foreign AirMail Clerk
United States Postal Service
07.2011 - 04.2017
Assistant PM
Covenant Management
02.2005 - 09.2020
Associate of Science - Business Administration
West Los Angeles College
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