Ebony Daniels
El Cajon,CA
Summary
Licensed, Conscientious Phlebotomist. Hands-on experience and training, with precision and care, in cannulation, venipuncture, capillary puncture and special collections. Quick to build rapport with patients and is experienced in laboratory and clinical settings. Proficient in universal precautions and sterilization protocols. Complies with HIPAA laws and OSHA regulations.
Overview
8
8
years of professional experience
Work History
Dialysis Technician
Fresenius Kidney Care Dialysis
01.2025 - Current
- Set up and operate dialysis machines for patients receiving treatment for kidney failure.
- Measure and record patients' pre-weight, post-weight, pre-dialysis and post-dialysis vital statistics.
- Cannulate the patient and connect fistulas, grafts and catheters to the dialysis machine for treatment.
- Set-up equipment for dialysis, and prime dialyzer’s in preparation for use.
- Improve patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Direct Support Professional
Developmental services continuum
08.2024 - Current
- Assist individuals with intellectual and/or developmental disabilities
- Assist individuals with daily activities such as personal care, meal preparation and medication reminders
- Monitor individuals' behaviors, document observations, and reported any changes
- Accompany clients to appointments and social activities.
Phlebotomist Extern
Marine Corps Recruit Depot (Naval Medical Center)
11.2024 - 12.2024
- Perform venipunctures on new military recruits
- Used order of draw when performing blood draws
- Collected blood samples according to what is being requested on the requisition
- Clean the site before beginning the blood draw
- Advise on how long to keep the bandage on the site
- Labeled blood collection tubes correctly and only after the blood draw is completed
- Consistently check with the patient for signs or symptoms of faintness or dizziness
- Respect patient privacy
- Correct and complete documentation
- Verify patient demographics before proceeding with blood draw
- Verify if patient has a latex allergy
Customer Care Representative
Sharp Health Plan
09.2018 - 07.2024
- Assist members and providers with eligibility and healthcare benefits including pharmacy, vision, and dental
- Provide copay, deductible, and out-of-pocket information
- Assist with prior authorizations and billing
- File grievances and appeals
- Maintained a detailed record of all customer interactions
- Maintained up-to-date knowledge of services
- Escalated unresolved issues to team leads
- Participated in monthly team meetings
Inbound Call Center Representative
Planned Parenthood of the Pacific Southwest
05.2017 - 09.2018
- Assist patients in need of reproductive health services
- Verified medical eligibility
- Assist with appointment scheduling
- Answered phone with friendly greeting to create positive inbound calling experience
- Handled high call volume daily
- Coordinated topics with call center scripts
Education
High School Diploma -
Highlands High School
North Highlands, CALicensed Phlebotomy Technician -
Phlebotomy U
San Diego, CA12-2024
Skills
- Completed a 3 week externahip
- Completed 20 hours each of both basic and advanced didactic phlebotomy training
- Completed 40 hours of practical phlebotomy training
- Completed more than 50 successful patient venipunctures
- Completion of at least 10 capillary punctures
- Observed 2 arterial punctures
- Preparation of the patient and infection control practices
- Processing of blood containers after collection, including centrifugation
- Proper disposal of needles, sharps, and medical waste
Timeline
Dialysis Technician
Fresenius Kidney Care Dialysis
01.2025 - Current
Phlebotomist Extern
Marine Corps Recruit Depot (Naval Medical Center)
11.2024 - 12.2024
Direct Support Professional
Developmental services continuum
08.2024 - Current
Customer Care Representative
Sharp Health Plan
09.2018 - 07.2024
Inbound Call Center Representative
Planned Parenthood of the Pacific Southwest
05.2017 - 09.2018
High School Diploma -
Highlands High School
Licensed Phlebotomy Technician -
Phlebotomy U