Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Ebrandis Faulkner

Garland,TX

Summary

To obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities to get the job done.

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Call Centers industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience

Work History

AmerisourceBergen

Customer Service Specialist
06.2021 - 01.2025

Job overview

  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Ranstad Staffing

Customer Service Representative
08.2019 - 06.2021

Job overview

  • Shared detailed information regarding [Product or Service] options to help customers make decisions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Documented conversations with customers to track requests, problems and solutions
  • Educated customers on special pricing opportunities and company offerings
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Reviewed account and service histories to identify trends and issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Cmi
04.2019 - 07.2019

Job overview

  • Provide answers to billing questions customer may have regarding their cable TV service, medical or Toll Tag usage
  • Assist customers in setting up payment arrangements to keep their services from disconnecting
  • Must be able to work in a fast-paced call center environment with the natural ability to maintain friendly and professional composure during stressful situations while helping customers find solutions to their past due account issues and questions
  • Interact with customers to assist with a variety of customer inquiries and issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Reviewed account and service histories to identify trends and issues
  • Evaluated customer account information to assess current issues and determine potential solutions.

Amerisource Bergan, Aline Staffing

Benefits Verification Specialists
11.2018 - 02.2019

Job overview

  • Contacting insurance companies to verify patient eligibility
  • Creating positive attitude, Load and Unload Trucks
  • Gather merchandise and pack them, scan them so driver can locate the order
  • Evaluated customer account information to assess current issues and determine potential solutions.

Customer Service
03.2018 - 09.2018

Job overview

  • Assisting customers with cable service accounts
  • Negotiating/established payment arrangements
  • Served as an active team member contributing to positive work environment
  • Protect customer confidentiality of sensitive information.

Fulfillment SpecialistDallas

Amazon
02.2018 - 03.2018

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

ManagerTX

sales associate
02.2017 - 04.2017

Job overview

  • With stocking, ordering and helping the customers
  • Gathered money from the register to put in the safe.

Host
09.2016 - 04.2017

Job overview

  • Tables, served food, pull orders
  • Greeted customers
  • Count tips, cleaned, and stocked.

AssociateIrving

Customer Service
09.2016 - 11.2016

Education

Richland College
Dallas, TX

Associate of Applied Science from Psychology

University of Arkansas Pine Bluff
Pine Bluff, AK

GED

North Garland HS
Garland, TX

HS Diploma from Psychology
2017

Skills

  • Cable
  • Insurance
  • Money
  • Negotiating
  • Sales
  • Tables
  • Inbound and outbound calling
  • MS Office proficiency
  • Process improvements
  • Safety regulations
  • Software troubleshooting
  • Customer relationship management
  • Quality assurance
  • Quality control
  • Customer service
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • Transportation solution development
  • Customer relations
  • Good communication skills
  • Excellent written and oral communication
  • Customer relationship management (CRM)
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Customer retention
  • Price quotes
  • Call centers
  • Senior leadership support
  • Schedule mastery
  • Data entry
  • Computer proficiency

Languages

English
Full Professional

Timeline

Customer Service Specialist

AmerisourceBergen
06.2021 - 01.2025

Customer Service Representative

Ranstad Staffing
08.2019 - 06.2021

Cmi

04.2019 - 07.2019

Benefits Verification Specialists

Amerisource Bergan, Aline Staffing
11.2018 - 02.2019

Customer Service

03.2018 - 09.2018

Amazon

Fulfillment SpecialistDallas
02.2018 - 03.2018

sales associate

ManagerTX
02.2017 - 04.2017

Host

09.2016 - 04.2017

Customer Service

AssociateIrving
09.2016 - 11.2016

North Garland HS

HS Diploma from Psychology

Richland College

Associate of Applied Science from Psychology

University of Arkansas Pine Bluff

GED
Ebrandis Faulkner