Ebrima Cham
Richardson
Summary
Dynamic manager with a track record of leading teams in high-volume customer service environments. Promoted from crew member to manager through consistent performance, overseeing daily operations to ensure operational efficiency and high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Manager
Whataburger
Frisco
03.2021 - Current
- Promoted from crew member to manager through consistent performance and leadership.
- Managed high-volume shifts while maintaining efficiency and strong team coordination.
- Oversaw daily operations, managing staffing, training, food quality, and customer service to ensure smooth service delivery.
- Coordinated scheduling, inventory control, and maintenance of cleanliness and safety standards to support operational efficiency.
- Resolved customer concerns promptly and professionally, enhancing overall satisfaction and loyalty.
Backroom / Stock Associate
Walmart
Richardson
07.2023 - 08.2024
- Unloaded delivery trucks and organized merchandise in stockroom to ensure efficient inventory management.
- Transported and stocked inventory to support seamless store operations.
- Organized storage areas to enhance inventory access and streamline workflow.
- Worked in a fast-paced team environment handling large volumes of merchandise safely.
Education
High School Diploma or Equivalent -
Lake Highlands High School
Dallas, TX05-2023
Some College (No Degree) -
Lincoln Technical Institute
Grand Prairie, TXSkills
- Customer Service & Communication
- Leadership & Team Management
- Problem Solving & Conflict Resolution
- Time Management
- Training & Staff Development
- Inventory & Stock Management
- Fast-Paced Work Environment Experience
Timeline
Backroom / Stock Associate
Walmart
07.2023 - 08.2024
Manager
Whataburger
03.2021 - Current
High School Diploma or Equivalent -
Lake Highlands High School
Some College (No Degree) -
Lincoln Technical Institute