Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

E'Bryant Lopez

Tacoma,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Planet Fitness
01.2022 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Server

Chilis's Bar And Grill
07.2020 - 12.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Served food and beverages promptly with focused attention to customer needs.

Server/Expeditor

Red Lobster
01.2016 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Texas High School
Texarkana, TX
05.2017

Skills

  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Strong Work Ethic
  • Exceptional customer service
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Order Accuracy
  • Point of sale operation

Certification

Food Handlers Certification

Timeline

Assistant Manager

Planet Fitness
01.2022 - 01.2024

Server

Chilis's Bar And Grill
07.2020 - 12.2022

Server/Expeditor

Red Lobster
01.2016 - 06.2020

High School Diploma -

Texas High School

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E'Bryant Lopez