Ebunoluwa Sobowale
Newark,NJ
Summary
Dynamic IT Consultant and Student Orientation Leader at Rutgers University, skilled in business analysis and peer mentoring. Successfully enhanced student engagement through innovative orientation activities and improved client satisfaction by delivering effective troubleshooting support. Proven ability to collaborate across departments, driving project success and fostering a supportive environment.
Overview
3
3
years of professional experience
Work History
Student Orientation Leader
Rutgers, The State University of New Jersey
05.2024 - Current
- Facilitated orientation sessions for new students, ensuring smooth transition and engagement with campus resources.
- Developed and implemented training materials for peer leaders, enhancing program consistency and effectiveness.
- Assisted in creating feedback mechanisms to assess student satisfaction and improve future orientations.
- Collaborated with faculty and staff to address student concerns, fostering a supportive campus environment.
- Worked closely with other departments on campus to provide comprehensive information to new students during orientations.
- Enhanced student orientation experience by creating and implementing engaging activities.
- Led small group discussions focused on important aspects of college life such as study habits and time management strategies.
- Promoted university programs and extracurricular activities for increased student involvement.
IT Consultant
Rutgers, The State University of New Jersey
09.2023 - Current
- Assisted in troubleshooting hardware and software issues for clients.
- Provided guidance on best practices for system security and data management.
- Participated in user training sessions to improve client technology usage.
- Developed user-friendly documentation for software applications and tools.
- Engaged in continuous learning to stay updated with industry trends and tools.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Supported project teams by documenting technical processes and solutions.
Team Member
White Castle
03.2023 - 01.2024
- Collaborated with team to ensure efficient workflow and optimal service delivery.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Operated point-of-sale systems accurately for seamless customer transactions.
- Supported inventory management by restocking shelves and monitoring product levels.
- Resolved customer inquiries promptly, ensuring satisfaction and repeat business.
- Implemented process improvements that reduced wait times during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Sociology
Rutgers University
Newark, NJ05-2026
Skills
- Business analysis
- Project management
- Systems architecture analysis
- IT change management
- Icebreaker activities
- Peer mentoring
- Collaboration
- Collaborative mindset
Timeline
Student Orientation Leader
Rutgers, The State University of New Jersey
05.2024 - Current
IT Consultant
Rutgers, The State University of New Jersey
09.2023 - Current
Team Member
White Castle
03.2023 - 01.2024
Bachelor of Arts - Sociology
Rutgers University
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