E. C. Mitchell
Rockville,MD
Summary
Trusted leader with a background marked by consistent achievement. Diverse professional experience encompasses project management, commercial and residential property management, and office administration, as well as financial and business consulting. Demonstrated talent for overseeing commercial construction and renovation projects, and supervising the full scope of property operation, from leasing and rent collection, to staff supervision. Capable of working effectively within stringent budgets and timelines. Educational background in psychology and life coaching provides a unique perspective into effective relationship building and communication techniques.
Overview
10
10
years of professional experience
Work History
Housing Quality Control Inspector
Independent Contractor - Self Employed
Rockville, MD
09.2023 - Current
- Conducts home inspections for Hud subsidies participants for annual inspections, initial inspections, mortgage inspections, and abatement inspections
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Inspected properties for compliance with local and state safety codes.
- Conducted detailed inspections of residential, commercial and industrial buildings.
- Reported all findings in written documents.
- Investigated complaints from tenants concerning structural damage or hazardous conditions.
- Performed regular maintenance checks on plumbing, electrical, heating and cooling systems.
- Assessed the condition of roofs, walls, floors and foundations for signs of deterioration or damage.
Community Manager/scattered Sites
Housing Opportunities Commission
Gaithersburg, MD
04.2023 - 10.2023
- Managed daily property operations of HUD subsidized rental programs, processed move-ins, move-outs, and lease renewals
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Collaborated with other departments to ensure customer satisfaction.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Community Manager/Compliance Specialist
Edgewood Management Corporation
Rockville, MD
09.2020 - 04.2023
- Managed daily property operations
- Ensured that all paperwork was completed accurately prior to submitting it to HUD.
- Assisted in the processing of Section 8 applications and determining eligibility.
- Provided information to clients regarding program regulations, policies, and procedures.
- Maintained client files with up-to-date records for all Section 8 participants.
- Conducted home visits to verify family composition and occupancy standards.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Monitored rental units for lease violations and other non-compliance issues.
- Resolved problems concerning tenant selection criteria, unit inspections, rent determinations.
- Processed voucher payments in a timely manner according to HUD guidelines.
Research Assistant Coordinator
Ast Ma’at
Brentwood, MD
05.2015 - 01.2022
- Assisted with academic research, editing and preparation of manuscripts, and duties related to the production of academic journals
Property Management Associate
Inter Solutions (Property Management Staffing)
Silver Spring, MD
04.2014 - 04.2020
- Determined eligibility and continued participation for HUD Housing Choice Voucher and LIHTC (Tax Credit) applicants and families
- Developed and implemented residential property management strategies to maximize rental income.
- Conducted regular inspections of properties to ensure compliance with local laws and regulations.
- Created detailed reports for landlords on the condition of their properties.
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
- Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
- Ensured that all rent payments were collected on time from tenants.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in the processing of Section 8 applications and determining eligibility.
- Provided information to clients regarding program regulations, policies, and procedures.
- Maintained client files with up-to-date records for all Section 8 participants.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Monitored rental units for lease violations and other non-compliance issues.
- Prepared reports detailing program activity, budgeting, rent calculations.
- Processed voucher payments in a timely manner according to HUD guidelines.
Property Relocation Coordinator
Helping Hands Organization
Washington, DC
05.2014 - 08.2016
- Relocated families for construction renovations and projects, determined eligibility and continued participation for HUD Housing Choice Voucher and LIHTC (Tax Credit) applicants and families
Education
Life Coaching certification and psychology studies -
Liberty University
Stress Management coaching Certification -
Expert Rating
Life Coaching Certification -
Liberty University
Financial Coaching Certification -
American Association of Christian Counselors
Business Management (course work) -
Strayer University
Housing Manager Certification -
NARHO
Skills
- Property Management
- Office Administration
- Employee Leadership
- Field researcher
- Marketing
- Business Development
- Project Management
- Relationship Building
- Customer Service
- Microsoft Office Suite
- Yardi / Onesite/Real page
- Lease up, Rent Collection
- Database Management
- Commercial prop management
- Staff Management
- Maintenance Scheduling
- Vendor Management
- Tenant Relations
- Compliance Monitoring
- Multi-Family Property Management
- Maintenance Coordination
- Commercial Property
- Preventive Maintenance
- Customer Service-Focused
- Rent Collection
- Financial Budgeting and Reporting
- Payment Collection
- Legal Knowledge
- Fair Housing Mandates
- Tenant and Eviction Laws
- Leasing and Sales
- Marketing and Advertising
- Property Inspections
Related Experience
- Compliance Inspector
- Portfolio Manager
- Property Manager
- Compliance Specialist( LIHTC/HCV)
- Lease up recertifications
References
References available upon request.
Timeline
Housing Quality Control Inspector
Independent Contractor - Self Employed
09.2023 - Current
Community Manager/scattered Sites
Housing Opportunities Commission
04.2023 - 10.2023
Community Manager/Compliance Specialist
Edgewood Management Corporation
09.2020 - 04.2023
Research Assistant Coordinator
Ast Ma’at
05.2015 - 01.2022
Property Relocation Coordinator
Helping Hands Organization
05.2014 - 08.2016
Property Management Associate
Inter Solutions (Property Management Staffing)
04.2014 - 04.2020
Life Coaching certification and psychology studies -
Liberty University
Stress Management coaching Certification -
Expert Rating
Life Coaching Certification -
Liberty University
Financial Coaching Certification -
American Association of Christian Counselors
Business Management (course work) -
Strayer University
Housing Manager Certification -
NARHO
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