Victoria McMaster

• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Developed rapport to create safe and trusting environment for care.
• Assisted with patient transfers and ambulation.
• Ran errands for patients, did shopping and picked up other necessities.
• Maintained clean, safe and well-organized patient environment.
• Documented residents' mental status, sleep and eating patterns.
• Conducted groups for all patients
• Administered medications
• Prepared and organized new admissions and discharges

Created and maintained a safe, positive, clean and inviting environment for customers.

Processed returns and refunds and resolved customer complaints.

Up-selling and cross-selling when appropriate.

Greeted customers when and leaving the premises.

Managed transactions using a cash register.

Issued coupons, vouchers, stamps and gift cards.

Prepared and served icecream to customers.

Served patrons with food and beverages in a positive and friendly manner.

Responds to additional patron requirements by inquiring of needs and observing dining process.

Prepared room for breakfast, lunch and dinner by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

Provides information to help food and beverage selections.

Served orders by picking up and delivering patrons' choices from the kitchen and delivering accompaniments and condiments from service bars.

• Greeted new customers, discussed specials and took drink orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Delivered food orders from the kitchen to customers' tables rapidly and accurately.

Acted as the point of contact between Front of the House and Back of the House staff.

Communicated food orders to chefs, payed attention to priorities.

Assisted the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.

Checked in with customers and took additional orders/refilled water as needed.

Answered guests' questions about ingredients and menu items.

• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored dining room inventory and replenished as necessary.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Informed customers about daily and seasonal specials.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Greeted new customers, discussed specials and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.