Joshua High

• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Crafted persuasive sales pitches to communicate value of company products and services.
• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Achieved and exceeded monthly and annual sales targets.
• Q3 quota attainment (175%)

• Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
• Organized successful trade shows and events, generating quality leads for the sales team to pursue further.
• Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
• Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
• Q3 attainment (156%)
• Q4 attainment (237%)
• Q1 attainment (105%)
• Q2 attainment (125%)

● Receive and process customer purchase orders

● Assist Salesforce team with data input for customer Information

● Build and maintain relationships with distributor customers

● Customer Support for inventory, shipping and Invoice/Payment reconciliation

● Answer phone calls quickly to drive down customer wait times ● Understand customer needs to process customer orders and handle issues

● Team lead that assisted in training and developing new hires

● Build customer relationships by understanding customer needs ● Complete follow up to ensure customer satisfaction with service

● Be organized and detail oriented to assist with customer request

• Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
• Streamlined the renewal process with improved communication and collaboration across departments.
• Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
• Maintained detailed records of all renewal activities, providing valuable data for future analysis and decision making.

● Handle National Accounts, government contracted customers for all NJPA/WSCA/GSA

● Created and established processes for managing government customers and documentations

● Leader on the team, lead new hire onboarding and training Service Request Representative November 2014- February 2016 ● SRR covering billing and processing for all inspections

● Ramped 50% faster than other reps and was on the phones in under 1 month

● Conducted proper invoicing and managed all credits and rebills

• Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
• Enhanced team performance by implementing efficient communication and decision-making strategies.
• Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
• Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
• Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.