Tiffany Whitfield
Salem,VA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Burger King
04.2021 - 07.2024
- Inventory, cash handling, opening and closing paperwork
- Make inventory orders
- Work in kitchen
- Led a team of 10 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Cashier/Customer Service
McDonalds
06.2020 - 04.2021
- Cash handling
- Customer service
- Taking orders
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
In-Home Childcare Provider
Teresa Lambert
03.2019 - 06.2020
- Supervised and cared for children ranging in age from 3 months to 11 years
- Created a safe and nurturing environment for children, ensuring their well-being at all times
- Planned and implemented age-appropriate activities to promote physical, social, and cognitive development
- Engaged children in educational play, fostering creativity and curiosity
- Established positive relationships with parents/guardians through effective communication and regular updates on child's progress
- Administered first aid when necessary, providing immediate medical attention as required
- Followed established routines for meals, naps, and bedtime to ensure consistency in the child's daily schedule
- Assisted with homework assignments or supervised independent study time for school-aged children
Team Member
Church's Chicken
01.2012 - 07.2014
- Collaborated with team members to achieve project goals and deliver high-quality results
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Utilized effective time management skills to prioritize tasks within the team's workflow
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Manager
Arbys
08.2006 - 07.2008
- Led a team of 6 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Education
High school - General Studies
Colorado State Academy of Arvada
Arvada, CO11.1999
Skills
- Kitchen Experience
- Interviewing
- Childcare
- Cleaning Experience
- Upselling
- Management
- Payroll
- Leadership
- Cash Handling
- Mentoring
- Supervising Experience
- Recruiting
- Cooking
- Microsoft Word
- Food Preparation
- Babysitting
- Sales
Websites
Certification
ServSafe
Timeline
Manager
Burger King
04.2021 - 07.2024
Cashier/Customer Service
McDonalds
06.2020 - 04.2021
In-Home Childcare Provider
Teresa Lambert
03.2019 - 06.2020
Team Member
Church's Chicken
01.2012 - 07.2014
Manager
Arbys
08.2006 - 07.2008
High school - General Studies
Colorado State Academy of Arvada
ServSafe