Summary
Overview
Work History
Education
Skills
Timeline
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Songhao Yang

Marketing Analyst
Lynchburg,VA

Summary

I hope to join an innovative company and engage in work related to market analysis so as to make contributions to the success of the company with my skills and creativity. (Self-evaluation: Good communication skills and teamwork ability, can quickly adapt to new environments and be competent in multi-tasking.)

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Host

King Buffet
Pensacola, FL
08.2022 - 12.2022
  • Establish contact with customers, provide personalized services, handle customer needs and issues, and maintain work area cleanliness and hygiene.
  • Successfully increase restaurant sales and improve customer satisfaction by efficiently processing orders and payments.
  • Help the restaurant operate smoothly, improve customer satisfaction and restaurant reputation.


Customer Service Representative

Abeka
Pensacola, FL
08.2019 - 12.2019
  • Answer customer questions and complaints, provide accurate solutions and suggestions, and establish contact with customers through phone, email, and online chat.
  • Actively listen to customer needs and issues, provide efficient solutions, handle customer complaints, and provide satisfactory solutions. Successfully improved customer satisfaction and reduced customer complaint rate through effective communication and problem-solving skills. Customer satisfaction score is above 90%.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Caronel Watch Center
Saipan, Guam
06.2016 - 12.2016
  • Display different brands and styles of watches to customers, provide personalized recommendations and complete sales.
  • Actively establish contact with customers, understand their needs, provide detailed product information and explanations, help them make choices, and successfully complete sales.
  • Accumulated over 90% customer satisfaction during work and achieved sales targets for three consecutive months.


Education

Bachelor of Science - Marketing Analyst

Liberty University
Lynchburg, VA
08.2020 - Current

Skills

    Chineses-Mandarin

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Timeline

Restaurant Host

King Buffet
08.2022 - 12.2022

Bachelor of Science - Marketing Analyst

Liberty University
08.2020 - Current

Customer Service Representative

Abeka
08.2019 - 12.2019

Sales Associate

Caronel Watch Center
06.2016 - 12.2016

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Songhao YangMarketing Analyst